materea
Inferior customer service
In short. Booked a course for my wife. In addition to charging for the course, they charged (unauthorized) a membership to soundstrue. The information about the course was difficult to access, no warnings about the course starting. After failed attempts to get clear information about the course (which was confusing and unsuccessful), we requested a reimbursement which they did. They have yet to reimburse the unauthorized charge. The communication in general has been a bit of a push and pull, maybe they are going through a rough patch, but the tone of emails should be more apologetic (given the lack of clarity) than dry and with replies addressing our concerns only partially. UPDATE: I have received the reimbursement for the membership I did not authorize.


