Sounds TrueReviews of soundstrue.com

The player on the PC was temperamental and got a list of many things to try to fix it. Surely it is the responsibility of Sounds True to make a robust player. Bought Greater than sum of the parts and later found that on audible it was half the price compared to soundstrue. Also can't listen to the audio book if off line.

They seem to offer good products but I couldn't access my audio book w/o downloading their app.,, which I didn't want, so am trying to get a refund. Their "chat" says they're connecting me with someone--it's been an hour. Terrible customer service. I've put an alert on my credit card and will cancel through them if necessary. Will never do business with them again.

Unable to access my audiobook. Sometimes I can't sign in at all and other times I can't access my library. The app is truly abysmal. Their chat bot is just as awful and can't even answer the most basic questions.

Terrible customer service. Still not sure if I will ever get the refund they promised!

I had a question about my membership. When trying to access the programs offered, nothing worked. I tried to get assistance from customer service and only received articles which did not address my concerns. When asked to talk to a representative, the same articles were sent. This is especially frustrating and disappointing, considering the topics of evolvement. The company has no integrity, as they block any opportunity to resolve issues and satisfy their customers’ attempts to use purchased products. They are not about enlightenment. They are literally taking money without providing a product. It starts to look intentional.

I paid for an online course. Asked to create account and sign in to Sounds True App to access content. Repeatedly says follow the steps, one of which is add email and add code they sent to email. Code never arrives in any folder. Customer support say just repeat the steps. Same result and can't login to cancel a recurring payment they set up as monthly membership.

Over promise and under deliver. I signed up for a course that is so overbooked people are not able to get on the zoom meetings. It is disorganized and does not deliver what was promised. It seems to me like they are very good at making money, but do not care about providing a quality experience and information in exchange. I will not do another course with Sounds True

I paid for "Befriending Your Inner Parts" online sessions (6 zoom live sessions across 6 weeks period). I need to say, this is a scam. The zoom section link are provided via email and at the second session, when I click into the link it says the "meeting is at a maxium capacity" and I am not able to join. I tried to contact customer support and of course it is outside their office hour. So what left me is to send a request form online and miss the course which I paid for. I have feeling nothing but frustration. The irony here is that the course offered is suppose to be an introduction of IFS which is mental well-being related course yet the experience with Sounds True itself is causing frustration and anger.