SOUL LADYReviews of soulladywigs.com

Wasn't what I expected.

I received my wigs today, I had sent an email to cancel because of something I had read in one of the reviews but it was too late,I'm glad it was I'm very satisfied it looks natural,it's light ,color is good, easy to style I love the band I don't need the combs my hair is thick the combs dig into my scalp I'm very pleased and happy with wig it's full and I love the bounce I get.Glad I was too late cancel.I really appreciate the company they answered my text in a timely manner don't get that to often usually 2 or 3 days before I get an answer back ,I bought 2 wigs very pleased with both, customer service was so polite and courteous when answering my email for sure I will be ordering another. Thank you 😊

Wig look nothing like wig I ordered. Soul lady want me to pay to return wrong wig

Beautiful wig hair sift &

Excellent customer service!!!!!

I rarely give negative reviews on purchases, but this time I had to speak out. I purchased an expensive wig that was said to be 100% human hair and it's not. It is the salt and pepper color I wanted, but it truly isn't the human hair I paid for. If it was a blend of human and synthetic hair, I would be less disappointed.

I purchased two wigs on January 24, 2024. One of the wigs was not the one I ordered as it did not look like the online pictured. The day I received the wigs (January 29, 2024), I took pictures and contacted customer service. I decided to return one of them on (January 31, 2024), for the full refund. Customer service gave me the address and instructions for the return. Per their instructions I provided back to them the USPS tracking number. Receipt of the return package was delivered and signed for on February 3, 2024. A week later, I emailed customer as to the status of my refund and was told that the return has to be received, signed for, opened and verified before the refund is issued. From that date (February 7, 2024) I have 15 back and forth emails requesting the status of my refund. They keep repeating the same response each time that the return has to be verified first before they will issue my full refund. They acknowledged on February 26, 2024, that the package was "currently being verified", however they keep stalling and giving me the run around. I reminded customer service of their online policy which states, "Refund will be processed and automatically returned to your original method of payments in 3-10 working days". As of today, it has now been 32 working days and still no refund. It should only take a matter of minutes to open and verify the package contents. Buyers please beware as it is easy and convenient to purchase from Soul Lady, however if/when you need to return one of their products, they are not user friendly. They now have both the product and my money. Here is the direct quote from their online website- "Making customer feel satisfied is our final goal!" This is not true as they are not abiding by their own policy. Very dissatisfying. UPDATE: The refund of $83.59 for the wig has been received. Thank you, Soul Lady. However, total refund should have included the shipping of $9.80. Yes, I know this small amount is nickel and dime/nick picking but I am bringing this up to make a point that if it's your error, (please see my email to you dated 3/20/2024) you should reimburse your customers as return shipping labels are not provided. It is up to the customer to pay the upfront postage to ship with a possibility of getting reimbursed. So, all that being said, here are MY take aways that I want to share. 1)-Buyers do your due diligence before online ordering from any company that is new to you. After I began to have issues with Soul Lady, I found out that the address for Soul Lady (Wig Legend LLC) is China. I could not find a US address, which made it harder for me to communicate. They have warehouses for shipping/receiving-no corporate offices. 2)-Because of MY negative experience, I along with my family and circle of friends etc., will never do business again with this company. No one should have to post on any social media website to get a company's attention for action. 3)-I will continue my online ordering from known big box company where there are proven establish policies/guidelines for excellent customer service/satisfaction, as I have learned from this one experience. Perhaps now is a good time to update or revised the online return/refund policy. And last but not least (to end this post on a good note), always remember that "it is ALWAYS right to do the RIGHT thing". Thank you for your listening ear.

Excellent customer service. Thank you