SOUL LADYReviews of soulladywigs.com

Response from SOUL LADYOct 4, 2025

Hello JL G, Thank you so much for sharing your feedback! We’re thrilled to hear that you love the softness and color of our salt and pepper hair. We truly appreciate your support and your valuable insight regarding the length and coloring options. We’ll definitely take your comment into consideration. We’re working hard to improve our stock and shipping processes to provide a better experience. If there’s anything else we can assist you with, feel free to reach out. We’d love to serve you again soon! Best regards, Soul Lady Wigs

Response from SOUL LADYOct 4, 2025

Hi Brenda, Thank you for sharing your feedback, and we deeply apologize for the inconvenience and frustration you've experienced. To help us investigate this further and resolve the issue as quickly as possible, could you kindly provide your order number and any pictures that clearly show the difference between the wig you’ve received and the previous ones? Please feel free to contact us by email [email protected]. This will help us better understand the situation and address it promptly. Best regards, Soul Lady Wigs

Response from SOUL LADYOct 4, 2025

Hi Mona, Thank you so much for your kind review! We're glad to hear that you love the color and softness of your wig. We offer wigs in a variety of lengths, so next time, please consider choosing a shorter one for your preferred style. I'm so happy you find a stylist who can customize it to your perfect look, and if you ever need any assistance or advice on caring for your wig, please don’t hesitate to reach out. We’d love to help you have the best experience with your wig! Thank you again for your feedback, and we look forward to serving you in the future. Best regards, Soul Lady Wigs

Response from SOUL LADYSep 30, 2025

Dear Penny, We are very sorry for the inconvenience you experienced. We provided the return address on September 18, but unfortunately we did not receive your return tracking number, which caused a delay in processing your refund. We have now located your returned package using the tracking number mentioned in your review, and your refund will be issued today. Thank you for your patience and understanding. Best regards, Soul Lady Wigs Team

Response from SOUL LADYSep 30, 2025

Hi, Faleasya, We are very sorry to hear about your disappointment. All of our wigs are made from 100% human hair. Please kindly note that a small amount of shedding is normal for human hair wigs, but we want to ensure the product you received meets our quality standards. Could you please provide some photos of the wig you received? We will carefully compare it with the product shown on our website. For further assistance, please contact us directly via email at [email protected]. We’ll be happy to help resolve your issue as quickly as possible. Thank you for your patience and understanding. Best regards, Soul Lady Wigs Team

Response from SOUL LADYSep 30, 2025

Hi MeeMee, We truly apologize for the inconvenience and frustration you've experienced. We understand that you were not happy with the wig and that the return process felt challenging. Please know that we strive to provide the best possible customer service, and we will review your feedback to improve our procedures. Our return policy is designed to ensure both quality and hygiene, and we try to accommodate all returns in accordance with our guidelines. We sincerely appreciate your feedback and will work to enhance our return process. If you have any more concerns or questions, please feel free to reach out. Best regards, Soul Lady Wigs

Response from SOUL LADYSep 29, 2025

Hello Sharion, Thank you so much for your wonderful review! We’re thrilled to hear that you love your wig and are receiving compliments. Your support means a lot to us, and we can’t wait to help you find your next favorite style. Best regards, Soul Lady Wigs

Response from SOUL LADYSep 29, 2025

Hello Zette, I’m so sorry to hear that the wig did not meet your expectations. Please rest assured that our wigs are made with 100% human hair. Since the hair is real, it may need some gentle care such as light washing, conditioning, or styling to restore softness and smoothness. If the wig still feels frizzy, we’d be happy to help with a solution. We want to make things right. Please contact us directly at [email protected]. Thank you for bringing this to our attention—we’ll make sure you’re taken care of. Best regards, Soul Lady Wigs.