C. L.
Customer Support Team available to resolve issues with orders
I followed their directions and went to my local Post Office to ship the item. However, the postal employee informed me that the address you provided — 4507 M Stringer Rd. #200, Oakwood, GA 30566 — does not exist and cannot be processed for delivery. I did everything I was suppose to do. I want a full refund. Update: The address do exist, however it doesn't have a postal box. Soul Lady responded and advised me to ship through USP instead. The package was shipped. Soul Lady informed me, once they received the package, they will give me a full refund. I am satisfied with the resolution. Their customer support responded to every email I sent. Thank you Soul Lady support.
Response from SOUL LADYNov 6, 2025
Hi C. Long, We’re truly sorry for the inconvenience you experienced. The return address you received is valid. Please try using a different shipping carrier (such as USPS) to complete your return. Once the package is on its way, please share the tracking number with us so we can make sure you receive your full refund promptly. Thank you for your understanding and patience.


