Soul InsoleReviews of soulinsole.com

Response from Soul InsoleDec 4, 2025

Thanks for taking the time to write a review! We're glad to hear that you're happy with your insoles!

Response from Soul InsoleDec 2, 2025

This brightens our day to hear! Thanks so much for taking time out of your day to share about your experience!!

Response from Soul InsoleOct 10, 2025

Thanks so much for taking the time to write a review about your experience with our products!! We are happy to help you out with an exchange for the smaller size! Please email us at [email protected]

Response from Soul InsoleSep 2, 2025

Hi Jo! This is the first we are hearing from you about this. It looks like your package is still in transit - it has been 6 weeks, so this is taking a little longer than usual, so I am wondering if it has been lost - do you know if Israel is having delivery issues with the war going on? I've looked into your tracking: DHL Express: 9261290198160238978227 The final part of the delivery is done by Israel post and here is the tracking link that global post is sharing: https://doar.israelpost.co.il/en/deliverytracking?itemcode=LV837122772US It's all in Hebrew - can you please reach out to your local post to inquire about the package? Let us know what you find out. We are here to help. If the package is determined to be lost, we can re-ship or refund your order. Please have the heart to reconsider your one-star review. This is very hurtful for our reputation as a small business that deeply cares about our customer's experience. Give us a chance to help you and resolve this situation.

Response from Soul InsoleAug 20, 2025

Glad to hear that your experience with ordering was easy and that you're happy with the insoles! Thanks so much for taking the time out of your day to write about your experience!

Response from Soul InsoleAug 11, 2025

We are so happy to hear that you are loving our products and they are feeling good for your feet! Thanks so much for taking the time to write a review!!

Response from Soul InsoleAug 11, 2025

Hi Donna! We are so happy to hear that our insoles are helping your feet feel comfortable! Thanks for taking the time to write about your experience with our insoles and our company.

Response from Soul InsoleJul 31, 2025

Thanks so much for writing to let us know about your experience with our insoles! Glad to hear that you like the black color option and that you're combining it with the gel ramps to customize to your needs. We really appreciate the time you've taken to write a review for us. It makes a big difference for our small business!