SoulCybinReviews of soulcybin.org

Response from SoulCybinOct 24, 2024

Hi there, Allycia! We didn't get any email, chat or call from you about this, as far as I could see. We can see that your package is stuck due to an issue on USPs end, as you can see in the tracking page of your package. Per Policy, we'll reship the package for free and give you a discount coupon to make up for this exceptional delay (this is how we normally proceed in cases like these; just making it clear it's not because of the negative review). We'll also send you an email now, we'd appreciate it if you can read and reply soon! Thank you for your first donation and we hope this time the shipping goes well! Sincerely, SoulCybin

Response from SoulCybinOct 21, 2024

Hey Ashley, We’re sorry to hear you’re so disappointed. Just to clarify, our products do contain the mushrooms in question. We’d love to understand what went wrong, so we’ve asked a few quick questions in our reply that we sent via email, and would appreciate your feedback. This will help us figure out how to make things right—whether it’s helping you get the most out of what you still may have from what you received from us, or finding another more satisfying solution. We'll be attentive to your reply. Thanks!

Response from SoulCybinSep 13, 2024

Hi there, Wayd. We requested you the information via Trustpilot just to get in touch with you to try to find a solution together, and we're doing it with all the negative reviews; there's no bad intention on our end - as you can see in most other reviews and other spaces, we do offer mostly a really good support service but we want to keep improving, and when we don't get it right we like to find a solution together with the member in question (in this case you). Feel free to send us an email at [email protected] or chat or call with us as per the information in soulcybin.org/contact. One way or another we wish you all the best 🙏🏼 Sincerely, SoulCybin

Response from SoulCybinMay 14, 2024

Dear Phyllis, We are so sorry to hear this! We haven't found your information in our system, which means you did not place a donation with us. Because of this, it seems likely that you could have been scammed by one of the fraudulent websites posing as us (soulcybin.co and/or soulcybin.io). Please don’t ever use any website other than soulcybin.org, and only ever use [email protected] to communicate with us. We would like to offer our support to you, so please email us at [email protected], explaining the full issue. We are always here for you!