MG
Won't be purchasing again
I wanted to love this black owned business which seemed to have really great clothing. However, the pictures online are deceiving for most of the items they sell. I bought multiple items from them (I spent over $500), and only 3 items were of good quality. The rest were cheaply made of very thin material or plastic. A handbag I ordered came with a scuff on it and has a terrible chemical smell that I can't get rid of. Most of my items were shipped from China. Because of this, shipping is very slow and most of the clothing runs small in sizing. This is the worst part and why I won't be doing business with them again - I posted 4 honest reviews for different items I had purchased on their website. Souk + Sepia only posted 1 of my reviews which was a positive one, and deleted my other 3 which had honest feedback about quality and sizing for other shoppers to consider. I won't be continuing to support a company that wants to deceive customers and only posts the positive reviews about their clothing. This seems to me like they know they're selling clothing of poor quality and are trying to hide it.
Response from souk + SEPIAJan 24, 2021
Hi MG! Thanks for taking the time out to leave a review. We really appreciate the effort. We'd like the opportunity to investigate further on the points you've brought up. We know it may be too late to ask this of you because you mentioned you won't be purchasing from us again but it would be lovely if you could get in touch with our Customer Experience team with your order number and the email address associated with your souk+SEPIA account so we can pull up your order records and the thread of conversation we may have with you. This is for us to not only look into the items you've ordered and be able to tell whether or not it was an isolated case or if there already were some recorded reports of the same issue on the same items and we'll know which merchant from our marketplace to flag, correct or remove. Feel free to touch base with us at [email protected]. Also, we'd like to address which of the products you find of low quality, we have over a thousand products in our marketplace (it's down to over 500 now as we're in the process of taking down 90% of our Winter Collection from the site to give way to our Spring collection) thus we'd like to know which from your order you found deceiving on the pictures so we could rectify it by probably doing yet another photo ops if we find that they really were far from reality. Yes, some of our items are shipped straight from the place where our partner merchants are and they happen to either be in China, Europe or the United States. We know, for sure, how frustrating it is to wait for something we're excited to have and so we can see where you're coming from. We know too that reducing shipping and wait time - especially in the time when people rely heavily on buying stuff online now more than ever - is one of the most challenging aspects of running a marketplace online such as ours, thus we've recently just started working with a consultant to help us improve our shipping and wait time issues. MG, we really hope to hear back from you. Trust that our customers have our commitment to keep improving and evolving as a business. Until then, please accept our sincerest apologies for any inconvenience we may have caused you, on behalf of everyone in the souk+SEPIA tribe. Again, thanks so much for leaving us a review! Stay safe and sound. :) —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia