souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJan 20, 2022

Hi Lynmika, Thank you for bringing your concerns to our attention. I hope you know that it's not our intention to make you feel duped. We just want to clarify that our order processing takes 3 to 15 business days which means we have a couple days to ship your order. Our business is 100% legitimate. If you find yourself near New York, then we invite you to our office where we also have our items for you to personally examine. Rest assured, your items are already being processed and should ship out soon. If it experiences a delay of any kind, you are welcome to contact us at [email protected]. I hope this helps explain. Please don't hesitate to get in touch should you have questions in mind. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Praise the heavens for you, Jeanette! You are such a beautiful soul and a blessing to us! Your feedback means the world to us! Carla would be very pleased to see your review and we'll make sure she does! Souk + SEPIA is all for the empowerment of women! We're grateful for the opportunity you have given us to impress you. We understand the importance of a superb customer service especially during these trying times. If you ever need our assistance, you're always welcome to email us at [email protected]. To see you satisfied is the greatest pleasure for us! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Thank you for reaching out, Joy! We're really glad you received your Ruiru skirt and that you loved it too. We're just as disappointed as you that you missed the chance to rock it on your special day. Would have made your birthday extra special. Nonetheless, it pleases us to know that you love your skirt! Our doors are open for any questions you may have in mind. You can email us at [email protected] anytime. Praying for you and you family's safety! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hello Belia, Thank you for writing in! We want you to know that we feel your frustration and completely understand where it's coming from. It was never our intention to make you feel abandoned. We intend to make things clear with you that our standard order processing takes 3 to 15 business days. Today marks the 13th business day your order is in the processing stage, so we have a couple more days to ship your order. We are fully aware of the fraud/scam reviews we are bombarded with, but this is due to a fulfillment issue that we have already resolved as of the moment. Rest assured, we are a legitimate company headquartered in New York, where a physical store also exists. We hope this helps clarify. Please don't hesitate to write us at [email protected] should you require further and in depth assistance. Wishing you a safe rest of the week! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 19, 2022

Hello Tasia, We've seen a rise in shipping delay cases due to an unexpected spike in demand in about 80% of our items on site. We sincerely for letting you down, but know that this isn't the kind of experience we want for you to have with us. Normally, it should only take 3 to 15 business days for orders to ship out, so we're truly sorry for the delay. We seriously owe you a resolution and we want to pay our debts to you. We will need to verify your order number to pull up your email and get in touch with you. Please do respond to our request for your order number here in Trustpilot and we promise to find a solution to this problem for your sake. We hope to get a reply from you as soon as possible so we can begin sorting things out. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 18, 2022

Hi Marie, We would like to express our deepest regrets for the state of unrest you had experienced caused by the shipping issues. This is totally on us and we would like to ask for your forgiveness and patience. We are available via email at [email protected]. Our Gratitude Team is available 24/7 to respond to your queries and questions. Please allow us to provide you the assistance we owe you. To start, we have sent you a request for your order number for us to obtain your email address. We are looking forward to receiving your reply soon! May you have a wonderful evening. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 18, 2022

Hello Gabrielle, Thank you for writing in and bringing this to our attention. It deeply disheartens us to hear about your misfortunate encounter with us. In behalf of the entire souk + SEPIA Tribe, we'd like to extend our sincerest apologies. Wish we could have done better 'cause we only want the best experience for you. I had gone ahead and checked your order and I see that your request had been catered by a Gratitude Team member. A refund was posted back to your original form of payment on the 15th of January. It may take up to 3 - 5 business days for the order to settle back to your card. Nonetheless, you will get your money back just as you requested. The shipping delay issues have now been sorted out and we want you to know that we still want you to have a wonderful memory from us. Should you wish to give us a second chance, we'll make sure that there are no problems, and a discount will be issued for you as well. When you're ready, just email us at [email protected]. I hope this helps! Please don't hesitate to write us should you require assistance in any form. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 17, 2022

It saddens us to hear about your experience, Irene. A positive encounter is all we want for you each time you purchase with us. We'd like to make sure what you mean by the line "I smell a rat" and clarify a number of things as well. Before that, we'd like to extend our sincerest apologies if you had experienced any form of delay in your order. The truth is, we had been shaken up by an unexpected increase of demand in about 80% of our products, causing our partners to struggle in keeping up with the supply. It was truly a mistake on our end and we do own up to it. We won't abandon justice for you. We're looking forward to getting a solution for this trouble. We have sent you a request for your order number here in Trustpilot so we can trace your email and get in touch with you there. We're counting on your cooperation to reach a solution to this problem. We are looking forward to your response. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia