souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJan 25, 2022

Hi Halima, Thank you for going into great detail about your disappointing experience. It is important for us to know exactly what the problem is so we can make out the most effective way to provide a solution for you. Upon checking your order, though, I see that a representative of ours from the Gratitude Team has sent you a return label via email with which you can use to send back the Ezzahra coat. Once you're able to return the item, we can send you the full refund. Thank you for showing your appreciation for our customer service efforts despite the initial unsatisfactory experience. It means a lot to us. Your purchase of the purse will be worth it, and if it isn't you can always let us know through [email protected]. We'll always find a way to make your experience better. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 25, 2022

Hello there! Thank you for leaving us your thoughts! We understand your worries and I know these are valid concerns as well and we cannot blame you for thinking this way. The fulfillment issues from the past few months have already been addressed and most of the delayed packages have already seen movement, while most have been delivered by now. I hope you can give us a chance to show you how good we are because it will be a shame not to take advantage of the discount we can provide you if do. If you think you're ready to try us, you can email [email protected] and we will provide you with an exclusive discount code! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 25, 2022

Thank you for taking up some of your time to say good things about us, Brianna! You have no idea how big a deal this is and how this helps further our cause! We are ultimately glad you find our items worth waiting for! If only more people share the same sentiments as you, but we will keep working till that becomes a reality! We genuinely care for how our customers feel as we understand that this is a people business. We hope love and bliss follows you around. May The Universe keep pouring its blessings on us! With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 25, 2022

Hello Alexandria, We greatly appreciate your brining this to our attention. We would like to express our regrets for the inconvenience this has brought upon you. We take full responsibility for this shortcoming and we'd absolutely do everything we can for you to receive your items. About your items coming from China, we would like to take this chance to clarify that we work with merchants from around the globe as we are an online marketplace of curated boutique items. To fix the P.O. Box address issue, we will be needing a physical address (preferably a home address) to send the parcel to. Usually, DHL will be calling you to try a valid address, but in this case, we'll be the ones getting in touch with them to pass on the address you'll be providing. We are truly sorry for leaving you the impression that we only care about the money. Souk + SEPIA believes in human connection more than just the money. We care for your feelings because we are more than just lumps of flesh and bone. We're also emotions and feelings. This isn't to say that we don't get your frustration, though, because we really do. We will get in touch with you via email after this response is sent. We are looking forward to hearing back from you so we can start rectifying this for you. Wishing you a safe and pleasant rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 23, 2022

It's a great pleasure to be on the receiving end of this pleasantly written feedback, Mrs. Nerkerle! We vow to stay loyal to your satisfaction. Every single day, we shall dedicate ourselves to our responsibility to you. We hope this relationship continues to blossom. Please keep yourself safe from harm. Thank you so much for lifting us up! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hello Pearl, Thank you for writing in and bringing this to our attention. It deeply saddens us to hear about the fulfillment issues your order has been affected by. Sincerely, we would like to extend our apologies for the trouble you had went through all because of this. About 80% of our items in store had seen an increase in terms of demand which greatly affected our partners production capacity. Nonetheless, this problem has been addressed as of now. We take full responsibility for this and hope to resolve this with you. Just as much as you do, we hate that this has happened to a customer of ours. After this response is posted, a representative of ours will get in touch with you via email and help you get the resolution you want. We hope to make this work with you. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hello Beatrice, This feedback may be a 2-star one, but the beautiful thing about it is that it further confirms our legitimacy as a business. For this, you still have our sincere thanks. Working out a better online shopping experience for our buyers is one of the things we are focusing on improving this year. We understand how valuable your time which is why we cutting down the shipping time is an achievement we are working on. We hope one day you find it in your heart to give us a chance at redemption because we know we owe you a better experience next. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hi Jackie, Thank you for writing in! Forgive us for the troubles we've caused. It was never our intention to cause you distress. It's true that we have experienced fulfillment issues due to a rise in demand of about 80% of our store items, but this problem has been sorted out for now. We have checked your order and it looks like we've already processed a refund for it yesterday just as you had requested, so there is no need to worry. It should take up to 3 to 5 business days for the money to be credited back to your card. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia