Sophie & OliviaWe’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Sophie & Olivia (sophieolivia-lingerie.com) has 385 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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enrica
Sono molto soddisfatta per gli acquisti. Merce di qualità a prezzi contenuti.
Response from Sophie & OliviaMay 25, 2026
Ciao Enrica, Grazie per la tua gentile recensione. Siamo lieti di sapere che sei soddisfatta dei tuoi acquisti e che hai trovato i nostri articoli di ottima qualità e con un ottimo rapporto qualità-prezzo. Apprezziamo davvero il tuo sostegno. ❤️
Danielle P.
Package never arrived and customer service was awful. I had to work with my building manager to review the front door camera footage to prove that the package was never delivered, and it was incredibly difficult to communicate with their team (which...I think is just AI??). They have a great website, but I don't think this is actually a company. Also they have great reviews all over the website and it says they're rated 4.7 on Trust Pilot with hundreds and hundreds of reviews, but you can't click on them. The moment I looked them up here to leave a review, they show up as 2.8 stars. So. Yeah. Garbage all around, clearly.
Response from Sophie & OliviaMay 25, 2026
Hi there, We’re very sorry to hear about your experience and understand your frustration regarding the delivery and communication process. This is certainly not the experience we want for our customers. We would also like to clarify that we are a legitimate online business, and our customer support team works to assist all inquiries as quickly as possible. We regret that your experience did not reflect the level of service we aim to provide. If you have not yet received a resolution, please contact our customer support team again with your order details so we can review your case further and assist you accordingly.
Unhappy C.
Substandard quality stitching, cut, & size all wrong. Cheap and ill fitting. Drop ship co. Do not order!
Response from Sophie & OliviaMay 25, 2026
Hi there, We’re very sorry to hear that your order did not meet your expectations. We understand your disappointment regarding the fit and quality of the items received. Our team always aims to provide products that customers will enjoy, and we regret that this was not your experience. If you’re open to it, please contact our customer support team with your order details so we can review your concerns further.
Shane G.
Great quality, style, look and feel, but deluvery a little slow but still ok
Response from Sophie & OliviaApr 30, 2026
Hi Shane, Thank you for your review. We're delighted to hear that you’re happy with the quality, style, and feel of your items. We appreciate your feedback on delivery time and will continue working to improve the experience. ☺️
Rafal P.
Disappointing and would never buy from the again. Worst service ever, bought a set for my wife. Arrived 3 weeks later, size was completely wrong and send it back to them. No response to my email or refund and it’s been 4 weeks since I send it back. Scam from China, don’t buy!
Response from Sophie & OliviaApr 30, 2026
Hi there, We’re very sorry to hear about your experience and understand your frustration regarding the delay and lack of updates. This is certainly not the level of service we aim to provide. If you have already returned the item, please contact our customer support team with your order details along with the tracking information and courier used so we can locate your return and assist you further. We take concerns like this seriously and would appreciate the opportunity to review your case.
Roberto L.
Ease of ordering and they quickly solved an inaccurate shipping address that was my fault. Very responsive customer service
Response from Sophie & OliviaApr 30, 2026
Hi Roberto, Thank you for your kind review. We’re glad to hear that the ordering process was smooth and that our customer service team was able to quickly assist with the shipping address. We truly appreciate your feedback. ☺️
Mari A.
I’m genuinely impressed with this brand. The quality is exceptional, you can feel it right away in the fabric and the fit. Everything is thoughtfully designed, from the stitching to the details, and it feels both comfortable and luxurious at the same time. What I love most is how well it fits the body, supportive, flattering, and still incredibly soft on the skin. It’s the kind of lingerie that makes you feel confident without compromising on comfort. You can tell they really care about craftsmanship and materials. Definitely a brand I’ll keep coming back to.
Response from Sophie & OliviaApr 30, 2026
Hi Mari, Thank you for your wonderful review. We're truly delighted to hear how much you love the quality, fit, and comfort of your items. It means a lot to know that the craftsmanship and attention to detail stood out to you. We really appreciate your support and look forward to welcoming you back again. ☺️
mandy B.
Was lovely very well made
Response from Sophie & OliviaApr 30, 2026
Hi Mandy, Thank you for your review. We’re glad to hear that you’re happy with the quality and craftsmanship of your item. ☺️
