Sophie & OliviaReviews of sophieolivia-lingerie.com

The customer service is exceptional, fast postage and a hassle free transaction. Highly recommend!!

I accidentally ordered the same product twice. Sophie & Olivia lingerie credited back the money for one of the Orders the same day. Great communication and no hassles.

Customer service was outstanding!! Because I was buying as a gift I accidentally gave the incorrect delivery address, not once but twice. The Sophie and Olivia team went above and beyond to help get my delivery back on track even when it was with a third party courier. Communication was easy and responses were prompt. Best customer service I have experienced in a long time.

Support from the team was next level. Judelle was helpful and so prompt with her responses!

Do not buy from this website. The underwear sets I brought did not have any hygiene strips on them no tags they are worn and when they don’t fit you do not get a full refund when it states on their website you get a 30 day money back guarantee. It’s a scam they send you emails to say no refund give you 10% off your items when I spent £90 and they were not fit for purpose. PLEASE DO NOT BUY FROM THIS SITE You will not get your money back

I should have read the reviews! What a letdown. Sent from China, takes ages to come, items in plastic ziplock bags - not exclusive or presentable, poor quality polyester rubbish. Who are the folks are that think this is great quality lingerie?!?! Do not buy - loads of companies that cost similar but deliver quickly, nicely presented in box as a present and don’t have ridiculous returns policies/costs.

Fake item delivered after a long wait. Free mystery gift also absent. Asked for FULL refund, they turned and twisted trying to let me keep the item and have another item. Why would I want more cheap fakes? 24/7 Customer service is an email address that can take over a week to respond. I had to send pictures showing the difference between the cheap fake they sent versus what their site shows. Then I had to pay to return the cheap fake and I eventually got a refund minus a 10% handling fee for having to take their fake goods back. I’ve demanded the last 10% be refunded or it’s a report to U.K. trading standards. They still haven’t responded. This all took 3 months. So far. Avoid at all costs.

Ho avuto dei problemi con taglie/vestibilità, siete stati molto efficienti, disponibili e gentili per l’assistenza!