Soothe® In Home & Office massageReviews of soothe.com

Beware of booking with Soothe . We had a terrible experience with them last week and the customer service to try to get resolution has been equally horrendous. BLUF: We booked six services with three different providers via the Soothe app and also through the "event team" - all confirmed via text and email and pre-paid. Two of the three providers were no shows and our event was ruined. It was very important to have all the services be completed as we were hosting an event with six people at my house for a very special occasion. Two of the providers never showed up, even after I received text confirmation that they would be here. Diane, the massage therapist, did not show up for the massages at all. When I reached out to her via the inbox, she said she did not have any appointments booked through Soothe. Furthermore, the site showed she completed service and my card was charged with a tip! Conchita, the facialist, cancelled the facial an hour prior through the Soothe proprietary inbox that does not forward to the email you provide, and therefore, I did not receive any notification. They only notify through their propriertary app. Nowhere in their contract or booking does it tell you that you need to check the app prior to your appointment, even though all other correspondence via payment and confirmation occur via email. When I tried to find the providers, Soothe did not have anyone answering the phone, or chat feature on the app. I spent 30 minute out of my event trying to find the providers to no avail. We did not want to use the one provider who did show up because our event was supposed to be for everyone to participate, but we were unable to cancel. I tried to email the Events group, the regular support email and the chat function to get refunds. After several attempts, they said they would not refund the one provider who did show up, even though I made it clear and had agreement verbally when I booked through the Events group that I did not want any services if I couldn't get all at the times we specified. It took several emails to even get refunds for the no-shows, which they refunded as if a favor. This is the most unprofessional, unreliable and dishonest service provider I have dealt with in any industry. They demonstrated no accountability for ruining our event and did not honor our verbal agreement of what we expected for our event. I should have paid attention to all of the other negative reviews, many of which describe similar experiences.

The founder of Soothe is a known NFT scammer and has stole millions of dollars beware Soothe app is also likely a scam, my therapist never showed up and support is no help for refund. Don't do business with known scammers

Their therapist did not show up and their "support" does not respond to calls, chat or emails.

My massage started at 2 o’clock finished at 3:27. When a sharp phone rang from the masseuseuse and she reached out and started chatting on her phone. No skill set ,no bedside manner does not know how to do a proper massage, and I would rather go to the Saint Regis or the Mandarin and have a beautiful massage . My bldg has a stunning massage room and this person should never ever be giving a massage to anyone, more than that when I tried to reach out to the company I was just put ,…,,,on someone will get back to you which no one did but there is no service and this is a total scam so either one will never ever use the service again and if anyone is smart, please do not use the service because even when you tip ahead of the game 200+ dollars for the 90 minute massage you are screwed anyway because they just take your money and do not really deliver on anything . I guess to fool each person once is good enough to make some money, and they have no service as no one will ever respond. I am writing this 30 minutes Post my massage. She did not even have the basic knowledge that you should put anything under clients knees when they are hurting when I told her she opened up the cupboard in the Massage room and took out eight towels, and then dumped them and left them on the way out absolutely outrageous that the service exists. They should be shut down.

I been working for soothe as a massage therapist for 9 years and I never had a bad experience with clients and company. When clients ask me, how is it to work for soothe? I always respond. Wonderful, is a great company to work for, I am happy with it. But this pass January I had a bad experience with client. I had massage this lady once and seems that everything was ok, cose I didn’t hear any complain; but the second time was terrible for me. This was A cuplés massage. I got the confirmation, but few minutes later she cancel the appointment, and few minutes later she book again and accept it, but I called soothe to make sure Thad I was confirmed and ready to go. They said, yes is confirmed you ready to go. We both therapist got on time. The other therapist name was Cassandra. I commented to her that I was there before. So we set up and ready to start 90 minutes couples massage. Everything was fine. Until I was massaging this lady legs she was checking, I asked her if everything was fine, she said; yes! Ok , we done, we pack back and gone. When I got home I check my payment and reviews. And got a very bad review from her. First of all she was complaining to company that she request not to book with me, that’s why I had a cancelation. But i guess soothe couldn’t fine another therapist and they book me again, not following her request. And then she complain about me that I was a inexperienced therapist, that I maliciously touching her private parts, that Im an old men. So many bad thing. My question is, if she felt uncountable with me, why she did not said nothing during the massage, and wait to complain later. This end up for company to put me in paused. And I had e mail them to give me the opportunity to heard my version of the case. Like I said from the beginning, never had this kind of experience. Maybe her intention is to ruin my career. Who knows! I have had other complaints From clients, that they don’t like my Technic or things like that, which is normal; and most of my clients are very satisfied with my job. I always keep a rating of 4.5 stars. Now I have no job, and soothe does not respond my emails. Hopefully they read this review and give me a call or email me. Manuel Rivera. Cassandra if you see this review, pls communicate with me. Thanks.

Very poor and Massage Therapist was touching me inappropriately and when I reported that they suspended my account, but kept the Massage Therapist on their platform. They are very biased company. I would definitely not recommend you do business with them.

Another terrible experience with Soothe. They have a 50% rate. Half are good and half are terrible experiences - and mostly at the scheduling level. It is usually a disaster, no reminders, etc.

If I could give less than one star I would. I joined, had a decent massage - not great, but solid enough so decided to book one for my birthday. Booked in advance for an after brunch massage. No warning, no text, no call. 1.5 hours before the app just says "sorry, no providers available". I text with Help, and they say provider had an emergency and they can't find anyone else no matter how much I flex the time. Great. So, I decide to book for the following week, a pre- minor-surgery relaxation for myself. Looking forward to it and... Takes 3 days for a provider to pick up the appt. Same lady, Kimberly. Low and behold 30 mins before my appt I check the app " sorry, no provider available". Apparently Kimberly has ANOTHER "emergency". "HELP" is no help at all.... and I'm out a massage, again. Last minute, no options. For the love of God. Do NOT use Soothe, no matter what.