Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Sonic Drive-In (sonicdrivein.com) has 394 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Noynts
I understand the time have change with cost and performances. However, making a egg and cheese burrito is not hard. Maybe there is a different cook. But I like my egg full and fluffy and not flat and fried crispy. I hope management can direct employees on how food and establishment should be first. I love eating the burritos there but not anymore.
Marjorie S.
Terrible Sonic. Poor management team. Additional customer service training is needed. Soda machine out. Mila wouldn’t refund me for the soda and the GM was standing right there and didn’t offer a resolution. They tried to steal my money. A bunch of crooks. Called customer care and they had the same GM call me. What was she going to do? Erica wouldn’t even address the issue while it was happening and she was standing right there. Mila tried to avoid telling me she couldn’t refund me for the soda. Very deceptive practices going on here. Mila and Erica need to go back to school and learn some customer service skills. Or find new jobs. Shame on Sonic for hiring these 2.
Debbie H.
Ordering is okay but you can't select size of drinks- Limeade? My daughter went to pick it up and I had to call store to tell them she was there because app won't let you check in since my phone was home. Seems very bizarre
Kaitlyn F.
I got milkshakes from Sonic spending almost $12 and only ONE of the FOUR milkshakes that i received was the right one. So my money was wasted since i couldn’t drink the wrong ones. I contacted support and all they wanted to give me was $5 credit and a reward for a milkshake. That doesn’t add up to the money that i spent and why would i go back again for them to make a mistake again and waste more time and money. And when i told them that wasn’t enough i haven’t heard back from customer support!
JTsoppy
Ordered a milk shake and 10lb bag of ice. They over charged me for the ice 4.29, should have been 2.77 and would not make it right This happened @ white Knoll Sonics Lexington SC. Never Again Connie
Gordon
I know this is a small thing to most of you, but I just finished buying a corn dog and a sonic drive-in. It was small, the batter was tough in the meat was without flavor. This is not the way it used to be. this just happened wake up Sonic.
Михайло П.
The options for extra tomato and extra lettuce on the Sonic app need to be removed. You will never get extra anything unless you pay for it and you still may not get it.
C&N A.
Don't order on the Sonic App. They will steal your money. If they do not have the item at the store they will not refund your money. Did not have most of my order (including burgers that I ordered). Store told me I'd have to call support. Called support. They offered a $10 gift card, which was less than the amount of food I did not receive. They said they could not issue a refund and had to escalate it to upper management. We will see if anyone reaches out. If not I will be disputing the charge with my credit card. They take your money but don't want to give you the food or your money back. DO NOT ORDER IN THE APP. Update: after reading one of my reviews about what happened. They Said to call them at a different number. I called and they finally gave me a refund. Still a hassle to jump through hoops to get a refund for food I didn't get in the first place bit at least they did process a refund.
