SonderMindReviews of sondermind.com

I am a long time user of sondermind services. I followed my therapist over from betterhelp and over time also added couples counseling and my Mom also uses them for her severe mental illness therapy. I love that Sondermind really tries to find the right provider for you and if you don't connect, it's easy to switch. I have found the quality of providers to be really good. The therapeutic methods can be tailored to your specific needs and overall, all 3 of us (hubby, Mom and I) have been really happy, and really *helped* by Sondermind. Highly recommend.

Just submitted an official complaint to Sondermind but sharing it here as well so other people know to avoid them! I switched therapists this year because I wanted a queer therapist. I was charged $133 for the first session with the new therapist (should only be a $15 copay) just for her to tell me 3 sessions later that she didnt want to be my therapist anymore because I travel out of state. Then, Sondermind said I will need to get a new therapist any time I'm in a different state (and pay $133 again). I find this weird because I saw my previous therapist through Sondermind for months while she knew I was traveling out of state and there were no issues. Sondermind needs to decide what their rules are and make sure they are enforced consistently. Also, you cannot delete a credit card from your account. I even emailed them and asked them to remove it and they wouldn't, so I had to cancel it through the credit card company. Sondermind's behavior is so sketchy, and I recommend staying far away from them. They will only make your mental health worse!

The therapist who they connected me to was great, but everything else about this company is awful. Please save yourself the hassle of wasting time with their customer support and billing system. You will not be billed on time and will receive them all in one lump sum months after your actual session. God help you if you want to actually talk with a representative because the wait times are egregious. Avoid if at all possible.

The providers that you're matched with can randomly schedule appointments with you without your approval. I had an appointment scheduled for me that is supposed to happen in 4 hours. But they have a 24 hr cancelation policy so I can't even cancel this appointment I didn't make, and there are fees (I won't be paying) that result from me not showing up. You also have NO way of closing your account, so they can just keep scheduling appointments with you that you don't want. People dealing with mental health issues really don't need to be dealing with scam artists. They're ripping off sick people and it's disgusting.

After spending nearly a thousand dollars building a connection and trust with a therapist, I had showed up 10 minutes late to a session. Therapist was not there. I called them, messaged them, no response. I asked to re-schedule for the last 50 minutes I had, but was told I would have to pay full price. Though I showed up late, I had hoped that either I would be able to get the last 50 minutes of my session, OR re-schedule without paying for another entire hour. Nope. Reached out to support about this issue, after crushed in realizing how greedy my therapist is. The sondermind sided with the therapist. I've now wasted nearly a thousand dollars, been scammed out of 100$, and will never be using this website again. Horrible horrible horrible customer service if you're looking for decent people that care about you. You could find better customer service at a McDonalds, truly.

This is a Mickey Mouse operation. Their "therapists" are contractors and have no accountability. They can no show you, cancel last minute and Sondermind wont do anything because they are contractors. I was no showed twice and when I called the customer service just gave me robotic lip service and suggested another person. I did that and the guy canceled. Lol. Do yourself a favor and find a real therapist

They don’t accept Medicaid.

Sondermind is basically an algorithm with no there there except the therapist you may or may not find in their stable. I had multiple issues with a therapist distracted by personal issues and basically checked out with no to little communication. Reaching to Sondermind, whoever and whatever that is, resulted in no response. This is a joke, find a real therapist.