SonderMindReviews of sondermind.com

They removed my insurance from my account, billed me twice for an inaccurate amount despite me reaching out before the second bill. I have contacted them 6 times now and my therapist has contacted them an additional time. I have heard back once with no clear answers. There is no way to speak to the billing department. I believe this is purposeful negligence on their behalf so that they can overcharge customers and keep their money. Do not use this company.

worse customer service. I 'm waiting for an email response over a month now and they do not get back to me even though I have tried calling and emailing multiple times they just a ignore me. They charged my credit card when I had 2 insurances on file already. I will not be using this website anymore. Poor and inefficient customer service

Easy to get on session call. My therapist is easy to talk to. Billing has been a challenge though

I have an unresolved billing issue that has gone on for months where I’m being charged full price for a service even though it is covered under my insurance. This company has no billing number I can call and has been disregarding my emails. Do not use them. They will rip you off and just create tremendous stress.

Absolutely TERRIBLE. I reached out to billing 2 times a MONTH ago about charges that should not have been made and I have yet to hear back. My insurance covers my therapy appointments in full & they corroborated the fact that they’re covered in full. This is ridiculous and turns away future/present clients. You can’t reach ANYONE who can help via phone and they give you a 3 day warning for bills before auto-charging your account. This all sucks because my therapist is AMAZING. I had to discontinue services with her until billing gets their crap together. UPDATE: I still standby billing being terrible. They tried to charge me for another session and when I called they told me that that my first wrong charge was finally escalated and sent an appeal back to my insurance ironically the same day my therapist told me she was going to reach out to them.. a month after my first 2 inquiries and they only did something because my provider stepped up. Billing never reached out to tell me that they had sent it to appeals, I was told they “closed” my case and I would have to wait 60 days and they aren’t going to update me with the outcome & to basically figure it out myself. The lady I spoke to on the phone this day was very helpful and escalated the second wrong charge, she did end up reaching out to me recently and let me know that it was appealed through my insurance. For that I am grateful. I’m still hesitant to book further appts with my therapist because of the billing inconsistencies and total lack of communication if you don’t speak to the right people. It causes a great deal of stress to see that I’m being charged $130 for sessions that should be free per my insurance. I really hope that they’re able to fix whatever is happening because I do really like my therapist and the SonderMind platform aside from everything else.

I liked my therapist but they said they took Medicare and I had to pay X amount. Then turned around and charged me more than once for appts I already had. I unknowing built a huge debt with them due to them charging again for more $ long after I had had the sessions. You can't talk to ANYONE about it. Your only customer service choice to send them a message with a drop down menu and hope for the best. Their response is automated. Never a human. My therapist couldn't get anywhere with them either. Now I get an email I owe MORE for appts in Jan and Feb and March. Total surprise and unprepared and now owe money I have to put on a credit card because I don't have the $. I could pay what I was told the sessions would be and months later - NOPE! I am supposed to be on a payment plan and I get emails saying I owe more and I no longer use the service. Billing is utterly confusing and don't think you will only be charged for what they initially charge you, more charges are coming. Customer service is crap. Shame because my therapist was great and I really needed it. And I thought Betterhelp was bad.

Unable to contact them about anything, can't log in to the web site site. Nothing has worked like it was supposed to. Really like the Dr. But going to look for another platform. Disappointing 😞

when i first signed up i asked for specifics but they didn't have the counselor i was originally thinking of... but even in my first session with my counselor, she made me comfortable enough to want to continue with her. She reminds me having a big sister or another mother figure... I wouldn't trade Ms. Summer at all. I'm happy I found someone I can talk to and not feel judged.