SonderMindReviews of sondermind.com

Love the therapists we use however the billing/administrative is TERRIBLE. You cannot reach them via phone. They take DAYS to respond to any billing questions or help resulting in providers cancelling appointments. They are rude and unhelpful and don't fully read messages and then when you respond again they just never get back to you. STAY AWAY!

I like the Sondermind site. Thank you for all of the information and surveys you provide.

Our therapist was incompetent. Did not listen. He made false assumptions. Acted like he was an experienced therapist, didn’t use even basic skills, attempted to bait us into an argument over something that was not an issue. Contacted sondermind, no call back. Even sent us a survey about a nonexistent call to me. Stay away. This company is dangerous.

My therapist helps ground me when my world is spinning out of control.

I found a fantastic therapist. I was really scared to do therapy in the first place, this platform made it easy for me to find somebody to connect with. Been with my therapist for a year now. Best decision I have ever made. I have had no issues with sondermind. I’m so glad that I decided to reach out and improve my mental health.

First, the positive: my therapist is amazing. I moved platforms (from a Sondermind competitor) to Sondermind to continue sessions with her. The downside: there are consistently technical problems with S's platform. (No, these are not 'clear my cache' or 'update your browser' type of issues.) Tonight I was in a session and the platform was nearly unusable. Pages were loading on top of other pages, and I couldn't schedule my next appointment. I finally gave up and emailed my therapist screenshots showing her what I was seeing. I work in software myself, and I question whether Sondermind has a QA process in place. At this point, I'm losing confidence in their ability to deliver a secure, quality experience.

I sense that therapists on SonderMind are eager to acquire clients. Maybe they receive incentives for this. I don't know. Once I receive matches, they promptly flood my inbox. They automatically schedule sessions without consulting me, which was a significant turn-off. I did find one woman, and we discussed the session before agreeing to meet. Our session was productive, but there was an honest misunderstanding afterward. She claimed that I had given her two star ratings and asked why. Subsequently, she immediately messaged me, assuring me that I was not a good fit and canceling our session, which was less than 24 hours. She did not provide me with an opportunity to clarify or explain myself. I genuinely felt positive about her, but perhaps she was correct. We were not a suitable match for each other. At this juncture, I have decided to cease seeking therapy. SonderMind, you should tell your therapists to stop the current practice of being overly pushy. It's unacceptable. Allow clients to review potential matches instead of having multiple individuals schedule sessions without mutual agreement. I was also billed a few months later. I noticed people on here had similar experiences as well.

I love it!!! I’m so glad I decided to get a better handle on my mental health. I appreciate my therapist Aaron Kimble. I have been able to take what we talk about and implement it in my everyday day with confidence.