SonderMindReviews of sondermind.com

I will admit it took me a bit to reach out to a therapist to schedule, but I reached out to 2, and got no responses. I followed up with one again, and finally heard back, and got an appoitment scheduled. The lack of response was extremely discouraging. Well, my appointment was today at 10:00a EST, and my therapist never joined. I messaged her around 10:06 to see if she's joining, and ended the call at 10:17 with no response.

I've been seeing a therapist on Sondermind for several months. The therapist is good, BUT THE SONDERMIND PLATFORM IS HORRIBLE. It is VERY UNRELIABLE, and UNINTUITIVE. The technical issues with the app caused me to miss SEVERAL appointments. The constant emails, and constant assessments are DETRIMENTAL TO TREATMENT UPDATE: Sondermind demanded more details. JUST LOOK AT ONLINE COMPLAINTS REGARDING YOUR PLATFORM! Complaints come from both PATIENTS, AND PROVIDERS! 1) When sending schedule related emails, MOST companies add the ability to link the appointment directly to a calendar app... SONDERMIND DOES NOT. 2) Sondermind BOMBARDS patients with CONSTANT EMAILS. For appointments, many times the LINK WAS NOT EVEN IN THE EMAIL. 3. The patient portal is HORRIBLE convoluted. It is also EXTREMELY UNRELIABLE. I have tried to join and appointment only to watch the bar going across the top of the screen while the page NEVER FINISHES LOADING 4. Sondermind Technical Support's solution is LOG IN 30 TO 45 MINUTES EARLY IN ORDER TO ALLOW FOR TECHNICAL PROBLEMS... That is NOT an acceptable solution... They are just passing of THEIR PROBLEM to the patients, inconveniencing patients for their UNWILLINGNESS to fix THEIR PROBLEM

I received the recommendation from someone who is very happy with their experience, and thought it would be helpful for me as well.

Absolutely the worst experience I have ever had. I attended 3 sessions and like the therapist. But then she canceled on my two weeks in a row without trying to reschedule me for another day. So seit h therapist and the new therapist doesn’t even show up. Their billing is a nightmare and takes 8 days to get a response all while they have the ability to charge your credit card when ever they want. Do not use this company. Their customer service and therapist are unprofessional and uncaring.

It could have been five stars but the amount of e-mails your company sends out becomes irritating.

App connection continues to be an issue.

I enjoy speaking with my Therapist. She's attentive and is very knowledgeable. I am glad I found SonderMind.

I’ve head a great experience with my therapist Dietra and this platform. Grateful to have found them! Thanks Dietra!!