SonderReviews of sonder.com

A 3 week stay with continued issues with the fire alarm system in the building going off at all times of the day and night plus 3 days of fire alarm testing. Sonder at City Hall Park in New York. Management has no idea how to deal with the issue. I have not been able to work out of my apartment Bad communication. An offer of $100. A complete joke !

Worst company ever I’ve had a great 2 months stay with them so I’ve booked a trip for my parent in London. Due to covid they could not come and I’ve been given a voucher. I’ve booked a trip in Amsterdam with it and but for covid reason as well I had to cancel it. I’ve been told I would receive my money back within 10 days, I’ve received nothing and after calling them 3 times finally had an answer saying they could not give me a refund because it’s a voucher (like it’s not my money in the first place …) but they can extend my voucher (like I should thank them to give me an opportunity to spend MY money) anyway only had 15 days to spend that voucher knowing that you can’t use it online but need to call them so did not get time for it. Asking for an extension now that they are not sure to be able to give me It’s the worst hotel company I had to deal with during pandemic but one of the one which made the more profit during this crisis (just google it) well no wonder when they just steal money from they customers Not to mention their rooms are completely overpriced There are so many better places than this company, keep your money. Really.

This was one of the worst experiences I have had with any company EVER! I booked a two night stay at one of the properties in Philadelphia which was nonrefundable. I received an email two days later saying that after further review my reservation had been cancelled and the decision was final. I called customer service to see what was going on. The woman said that she could not provide any details and there was no manager that I could speak with. When I pressed her, she said it looked as though it was due to repair and maintenance issues at the location. Fine, that makes sense. I went ahead and booked another Sonder property in Philadelphia. However, I noticed that the original room was reposted on all major booking websites at an increased price the very next day! This clearly rubbed me the wrong way. Were they just looking to get more money for the room? A few days before my stay, I called customer service again to make sure everything was ok for the new location I booked, because I was feeling unsettled about this company. This time I was told that my original booking was actually cancelled because they thought I was planning on having a party there. I have NO idea where they came up with that notion. I am a 40 year old mother of 3 children who was finally able to get two nights away from the kids after being quarantined with them all at home for over a year. I had planned some adult time in the city-dinner, shopping, and a show. I asked to speak with a Manager and again was told that was not possible, the decision was final, and I was being left again without a place to stay just days before my trip. After sending follow-up emails I was told that they had to abide by their policies and procedures and there were no exceptions; yet still no one would tell me what policy I was breaking. I am the ideal tenant that any business should want, so I have to think there is something else shady going on here. After asking to speak with a Manager yet again I was told flat out NO. Then they had the audacity to tell me that by booking ban would be lifted the week after my planned trip and they look forward to having me stay in the future. WHAT??? This company should be shut down. If you are reading this, please think twice before booking. I have traveled the world and have never been treated so unprofessionally in my life.

I was trying to make a reservation for my parents who are coming to visit me in the USA from Spain. My mom doesnt really know how to use computers so she asked me to do the reservation. After I paid they ask me to upload the id of the credit card holder, strange but ok I had my moms´s id scanned so I uploaded it. Then they asked for an online facial recognition test. I call customer service because obviously my mom cannot do that. They told me there is no way around it and now I have to cancel my reservation and they are going to hold my moms money for a week so she cannot make another one. This is outrageous! Never I have been asked to undergo such scrutiny when buying something only. Dont book with them! 0 flexibility or understanding.

Before booking they stated I could get a refund due to COVID, I had to cancel the booking and they said they issued a "refund coupon" for the same amount of my booking. Coupon that I was never given, told or emailed. They then said I had to book and give them a phone call so they can apply the coupon (?!!). The "coupon" had a validity of certain months, which I will not be able to use. Hence I asked for my money back and after days of waiting for their reply, they just limited to write back asking me to give them a call when making the booking so they can apply the coupon. I have replied I wanted my money back instead. Have not heard of them since. Never using Sonder again

I do not recommend Sonder stays in Dallas. I had a horrible experience compared to my stay in Detroit. I expected way more. I arrived to my first room and the A/C wasn't working, the bed wasn't made, trash was still in the trash cans & towels were left all over the bathroom. I then had to wait almost 30 minutes for a new room. At checkout, I requested a late checkout time which successfully went through on my end, per the app & I received the confirmation email that my checkout was updated. I received a very rude phone call the morning of checkout that my request didn't go through on "their end" ... when presented with this mishap all I got was an "oh i'm sorry". No discounts, upgrades, refunds or anything was offered for the inconveniences. I will not be staying through Sonder again & I was very excited for this stay.

Avoid this company. The rooms are not as advertised. I stayed three weeks in London. The place had issue after issue, everything was very dirty when we asked for it to be cleaned. No response, then the lights when out, and then water leaked from the ceiling. They said they would issue a 50% refund for those nights but never did and then when we left they charge us for an issue with the flat that was there when we got to the place and would not give us the money back or ever issue the promised refund. They are a very bad company and should be avoided at all costs. We used them because the place seemed nicer than Airbnb options but never have I ever had problems like this before. Just use Airbnb.

**AVOID** using this company to book your holiday properties - they’re refusing to honour credit on pre-paid bookings, unable to be used due to pandemic/travel restrictions into the US. We’ve lost $700 that we paid for a hotel in LA. Don’t give these thieves your business. Hopefully we can get a refund from the credit card company🤞🏻