SonderReviews of sonder.com

This was a very poor experience. Online check in was a disaster which resulted in multiple bookings which needed to be canceled. In cancelling and rebooking the clerk booked me at a different location thé laurier vs the O’Connor which is where I had originally booked. Not having a reception is incredibly challenging when things go wrong. We ended up having to pay twice for parking adding another$50 dollar charge. The number provided to contact the third party parking provider to try and secure a refund is useless as they don’t answer nor can you leave a message. Needless to say I would never book again with this chain. Spend some money and put in proper support systems it will save your customers a lot of grief. Not surprisingly there were several other family members who ran into same difficulties it would appear this happens quite frequently at the Ottawa locations.

We stayed at the Nashville Sonder condo, the over all look when we walked in was nice, then we were walking around with bare feet a before long our feet were black from the dirty floor. I contacted the Sonder.com in reference to the issue and they said they would send housekeeping to wash the floor that same day, then I received a email that I’m sorry but there is no one to come before I would be leaving the next day. A there solution is give $50.00 dollars for my inconvenience. I think because they are a big company all over the world they don’t care about doing what right for issue that a rise in every day people concerns. This was My Birthday gift from my Husband to go to Nashville and stay in a nice place. We will never stay in one of there places ever again. Very poor customer service.

Initially, we were impressed with the room once we arrived, until we found a mouse under the bed. A MOUSE!!!! Disgusting! We even had it on video. After a long “chat” through the app. they offered another room. It was such an inconvenience but necessary. At that point we were disgusted by the thought of mice in the room. Our sleep was uneasy. Sonder’s way of compensating us was the room upgrade. Which btw was not an upgrade. And apparently this must happen often, because nobody was surprised that there was a mouse in the room. Do not stay here. The customer service is horrible. Absolutely horrible. Their response time is unacceptable. Your only communication. Is there an Do not stay here. The customer service is horrible. Absolutely horrible. The response time is unacceptable. Your only communication is through an app. You’re better off staying somewhere else

Avoid. After over one year of emails and two expensive international phone calls, Sonder have failed to refund me for my stay which I couldn’t redeem due to my health. With the unnecessarily complicated and unnecessarily prolonged process this has been, causing me, the client, further stress, Sonder is complicit in negatively impacting the health of a client. I’m in disbelief at the unethical conduct.

Please be aware of potential fraud! One week after we checked out, I received an email charging me for damaged furniture. However, we barely even used the sofa in question! Additionally: - We had booked early check-in several times due to errors in their system, but still experienced a late check-in. - Some furniture items were in poor condition, including a broken table that had been glued back together. - Despite booking for a Burj Khalifa view, we were only able to see the building if we pressed our faces up against the window from a very specific angle. Overall, we were deeply unsatisfied with our stay and will not be returning to this hotel.

Horrible!!! Cannot speak to anyone who can help. I was double charged and am continuing to attempt to get my refund while speaking to a person who is not able to see any of my past communications regarding this issue. I was told initially that I should expect to see a refund in 7-10 days. Here we are at 10 days since that time and still no record that this was initiated. NEVER AGAIN!!!!!! Not worth the headache at all

We were at Sonder the Industrialist in Brooklyn, and it was a positive experience all the way! The staff was friendly and helpful, the room was as advertised, basic but clean. Their were giant drawers in the bed base, so we could unpack, a separate shelving unit, and a table. Enough room for our stuff for a week. There's no maid service, but you're hardly in the room except to sleep, it's NYC baby! And it's made clear on the website that there's no maid service. You can ask for more towels, and I imagine you could ask for fresh sheets, but you'd make the bed yourself. It was relatively inexpensive for New York, and it had everything we needed. We even got a free upgrade when there was a plumbing problem. Highly recommend.

Hello, for me this was a 1-star experience with Sonder, and will be my last time using their service. First, the A/C was not properly functioning. It was over 100 degrees during the day, and the temperature in the unit never went below 80 degrees Fahrenheit, even at night. For this price point, I really wish I would have stayed in a nice hotel downtown. It would have been far better - I'm going to recommend all of my colleagues and family/friends to avoid using AirBNB and Sonder based on my experience on this trip. When I complained to the property management company "Sonder", they sent a technician into the unit without confirming with me that I authorized this, which was uncomfortable. And all the 'technician' did was INCREASE the temperature on both "A/C" units, then chastise me over text that I'm not to turn the temperature down any further. The communication was unprofessional and offputting. The unit itself was shoddy and had black mold on the untreated ceiling wood. Also, the lack of insulation on ANY walls made this a heating/cooling nightmare. I've been staying at AirBNB properties for years, usually about 6 times a year with different friends and family, and this experience will be my last. Hotels have made a full comeback, and why should I deal with some half-ass property management company on a unit that isn't well maintained? I thought AirBNB was supposed to be my main communication, then I can't even enter the unit without making an entire separate account on this other property management company's website? Airbnb just feels like a cheap middleman anymore, instead of a welcoming individual sharing their home. Finally, the company indicated they were willing to give me a partial refund based on my experience, however I'm now told I'm to be charged an additional $100!!! for a printer-paper parking pass, that absolutely cannot be mailed in. What a joke. Good riddance, AirBNB and Sonder.