SonderReviews of sonder.com

Sonder des gros voleurs j ai eu des soucis avec playpal à cause d eux j ai dû payer 1218€ de ma poche ils m ont dans des problèmes financier total j ai dû annuler mes vacances à fuir cette plateforme

I recently stayed in the Sonder Rideau in Ottawa, Ontario with my daughter and infant grandson. The room looked appealing, although, it had many flaws. The air conditioning never worked properly. It was 32C outside, and although we had the thermostat set to about 20C, it was hot and humid in the room. The hallways and lobby, however, were comfortably cool. The internet service was spotty at best. Of course, according to Malek Chaar, the "Hospitality Supervisor", this was due to Rogers, not the hotel. And, she blamed the maintenance department for the air conditioning, not the hotel. Absolutely, no compensation for the "inconvenience" of the AC or the internet, or the microwave that worked for 3 seconds at a time, or the TV were you could not add your own apps to watch what you wanted to watch. I do not think I will ever stay in this place again.

I spent most of the last night of my stay trying to send them video clips of ants in the bed and on the bedroom floor. We also spent some time killing them and decided to sleep on the couch for fear of being bitten by them in the bed. They were supposed to have sent someone over at 9am the next morning but they never showed and when they finally got around to this issue, I was compensated with a measly $50. Obviously this is not the customer service I was used to. In the past, anytime there was an issue, representatives were quick to resolve the matter in a way that made me want to remain a customer. This time though, I got the sense they didn't care at all that bugs were in my room and in the bed.

The lack of poor on site support and the room heat did not work. Uncomfortable bed. Would never use this company again. Also tried to get me to use a portable heater which in my opinion is a fire hazard. Ridiculous way to manage a company.

- Not access to building previous to check in! - dirty and not cleaned room upon arrival! Planed a Romantic stay with my girlfriend! Was told I could leave my lugagge previous to my stay, and just use my code to get into the building. I walked 25 min from London Waterloo station to leave my luggage but it was not possible! Bad customer service. My room was not cleaned and ready 4 pm on check in. Called customer service and got cleaning person to fix it, but had to wait on the hallway for 1 full hour! To get it fixed. The price was 210 € each night! They gave us a 40€ refund. But that is just a joke when you leave your guest to sit and wait on the hallway for 1 full hour

Terrible check in service, should be a violation of privacy. Poor customer service, poor communication and poor service delivery.

I contacted Sonder Customer service because I did not know if my 83 year old aunt managed to check in ok because she missed her cab from the airport. Sonder took my number and told me that they would let me know or tell my aunt that I could'nt get her on her phone. I never heard from them and they did not pass the message on to her. Also, I booked in advance from booking.com where usually the money is taken on the day of arrival or after you check out. Sonder took the money straight away after I booked via booking.com 4 week prior to traveling.

Do not give them your credit card. EVER. This company leaked my information. A reservation was made under my name/ credit card. I am 100% sure that I did not make this reservation. They kept insisting that there was no way that this was fraud because there was nothing suspicious. Then they claimed that my credit card information was not saved, which was a blatant lie. Their customer service was ridiculous. Their only explanation that they kept giving was that I must have made the reservation myself. I stayed at one of their properties, one time. It was awful but I didn't bother to write a bad review at that time. But allowing fraud, and then blaming the customer is unacceptable. Don't book a room with this company unless you want your personal data and credit card information stolen.