SomnoraReviews of somnora.co

Response from SomnoraOct 3, 2026

Hi there, We're sorry to hear about your experience. While it's not possible for us to establish a direct link between the Align and a medical episode like this, we take every customer's experience seriously. Our team is reaching out to you directly to review your case personally and see what more we can do. Sleep well, The Somnora Team

Response from SomnoraSep 30, 2026

Hi there, That's exactly the kind of experience we aim to deliver every time. Looking forward to having you back. Thank you for sharing. Sleep well, The Somnora Team

Response from SomnoraSep 30, 2026

Hi there, "Feels like a head cradle" is a lovely way to describe the Align. And seeing that the butterfly cutouts are helping align your whole body, all the way down to your lower back, is exactly what the design aims for. Thank you for sharing. Sleep well, The Somnora Team

Response from SomnoraSep 30, 2026

Hi there, We're sorry to hear about the confusion with your delivery. According to our carrier's tracking, your order was marked as delivered on the expected date, within the timeframe communicated at checkout. If the parcel hasn't reached you, this can sometimes happen when a package is left with a neighbour, in a safe location, or held at a nearby collection point. Please reach out to us directly at [email protected] if you haven't already, and our team will help you track the parcel down or arrange a resolution. Sleep well, The Somnora Team

Response from SomnoraSep 30, 2026

Hola, Qué alegría leer esto. Saber que la Align ha transformado el descanso de tu esposa y aliviado su dolor de cuello es exactamente por lo que hacemos lo que hacemos. Muchas gracias por confiar en nosotros y por compartir tu experiencia. Que descansen bien, El equipo de Somnora

Response from SomnoraSep 30, 2026

Hi there, Thank you for the honest and detailed feedback. We're sorry the Align wasn't the right fit for your neck and shoulder pain, despite giving it a full 30 days, which is a fair adjustment window. We appreciate you highlighting our customer service, and we're glad the refund process was handled smoothly. Wishing you the best in finding the right pillow for your pain. Sleep well, The Somnora Team

Response from SomnoraAug 23, 2026

Hi there, We're sorry your order is taking longer than expected. Certain shipping destinations are unfortunately more complex than others, and delays can occur in specific regions. Our team has already reached out to you by email to acknowledge the delay and offer a partial refund as a gesture of goodwill. Please get back to us at [email protected] and we'll do our best to make this right. Regarding your other points, Somnora is operated by Thalyon LLC, registered in Wyoming, USA. We work with international manufacturing and fulfillment partners to bring our products to customers worldwide, this is standard practice for many DTC brands and is disclosed in our terms of service. Sleep well, The Somnora Team

Response from SomnoraAug 23, 2026

Hi there, Degenerative disk arthritis is not something we can promise to fix, but hearing that the Align helps you position yourself, sleep through the night, and feel very little pain is the best outcome we could hope for. We're truly glad you found us too! Sleep well, The Somnora Team