SomneeReviews of somneesleep.com

Great customer service and product!

I usually don't write reviews for products, but I couldn't help but write something for Somnee as it has had quite the positive impact on my sleep. I am someone who doesn't necessarily struggle with bad sleep, but their are definitely some nights where I toss and turn more than I would like, and when I saw Somnee was developed at UC Berkeley, I figured why not give it a try. At first, the headband took a little getting used to, but after probably just the 3rd night, I would fall asleep and forget it was even there. The stimulation has become a pleasant staple to my nighttime routine and the bone conductive speakers really give quite the unique meditative experience. My Oura ring has shown improved deep sleep and higher quality of restfulness, and I can definitely feel it. I feel more energized in the mornings and by the time bed time comes around I am excited for my session. I full recommend to anyone who wants to take their sleep to the next level.

The biggest difference I feel is in my level of focus and patience the next day. I can focus more at work and I'm more patient with my kids. I might not have picked up on this if not for noticing that I feel like when I *don't* wear it. I'm not really one that cares about sleep scores or anything like that, so I was actually really impressed that something improved my sleep without making me groggy the next day and in fact, does the exact opposite. Like we're supposed to feel when we sleep well! It's pretty remarkable. I also had a question about the app and the support team was really helpful, so that's cool.

The Somnee headband actually helped me with sleep. Unfortunately it stopped working after about 4 months. I can’t get any help from Somnee though. Somnee doesn’t have a phone number to call. I’ve emailed them three times now. I’ve emailed with their online support email address and through the app directly. I have yet to receive a response. I got the full year subscription so most of that will be a waste it would seem. edit: they did reply that they looked into it and did email me back. I can't find any reply in my spam or other folders, though. If Somnee sees this please send me another email.

Overall I am very impressed with Somnee from a customer support perspective, optimistic for the tech, but the v1 design was not for me. I used their first version with the manual electrodes, with mixed success. When I could get the electrodes to stick properly the tech for sure had a positive influence on my sleep. However, the design was tough to use and it was very difficult to get a good connection. This lead to missed session recording and an ineffective experience. I had passed the 45-day window and was very nervous they would reject any request for refund. I was very pleasantly surprised when they were very helpful about the return. The support I received was top notch and I felt like they were interested in doing the right thing for their customers. It gave me the confidence to try their products again in the future. They have since released a v2 which looks much more robust. I will probably try it after the holiday season rush is over.

I decided to return the headband after one night. This product may help some, although I suspect this may be partly due to just feeling like the device might help. I just realized that the tech is probably going to annoy me more than help me. The customer support is also not great and that is what ultimately convinced me to return the headband. They also never sent the travel case.

This product has been very effective. Customer Service was quick to respond to any inquiries, followed through and resolved my issues. I highly recommend this product and this company.

I ordered my Somnee 8/26/2025. I received it 9/2. Support has been very helpful and responsive. I had been using it consistently when I received an email about upgrading to the newer version. Now I was faced with the decision about returning my recently received device and ordering the newer version. I chose to return my device since I was still in the refund period. My only recommendation would have been to let me know there was a new version on the horizon when I initially ordered. Support was, again, very responsive and I now await my new device. I have not reached a final verdict on whether it is helping me sleep but I have not fully gone through the Personalization phase yet. Happy so far….