SomneeReviews of somneesleep.com

I wanted to share my experience with Somnee from a customer service standpoint. I placed an order and shortly after realized I had forgotten to apply a valid promotional discount code. I reached out to customer support right away to ask if the discount could be applied after purchase. I understand systems can have limitations, but I was disappointed to be told that because their system does not allow discount codes to be applied post-purchase, there was nothing they could do. From a customer’s perspective, this was frustrating. A system limitation should not automatically become the customer’s problem, especially when the request was made shortly after the order was placed. I was not asking for anything unreasonable — simply for the company to honor a promotion that was available at the time of purchase. Instead, the response felt rigid and lacked a real effort to make things right. When I asked whether I could return the item and repurchase it with the discount, I was then told the promotion was over and there was no timeline for another one. At that point, I decided I no longer wanted to move forward with the purchase. I requested to cancel the order because the overall experience made me uncomfortable supporting a company that seemed unwilling or unable to provide a reasonable customer-first solution. To their credit, Somnee did submit a cancellation request and placed a return-to-sender request since the item had already shipped. However, the refund will only be issued once the item is returned to their warehouse. Overall, my frustration is not just about the discount itself. It is about the lack of flexibility, ownership, and customer service throughout the process. For a company selling a premium product, I expected a more thoughtful and solution-oriented approach. This experience made me question whether Somnee truly values the customer experience after purchase. I hope this feedback is taken seriously and helps improve their customer support process for future customers.

I’ve been using the Somnee headband as part of a broader sleep optimization routine alongside a full supplement stack, and it complements everything remarkably well. The tACS neurostimulation adds a layer that supplements alone can’t replicate — the deep sleep impact in particular has been the most significant and unparalleled improvement I’ve experienced across anything I’ve tried. I noticed a smoother transition into sleep and consistently better sleep quality night after night. The customer service team has been responsive and genuinely helpful throughout the experience. The app is intuitive, the hardware is comfortable, and the science behind it is credible. Highly recommend for anyone serious about optimizing their sleep.

Update 4/27/2026 7:40pm I have no problem in removing plastic cover properly. My specific problem, the small gel fell-off after 1st usage, it tends to stuck on my forehead. Although, I have not been able to manage/solve my sleep maintenance issues; I am experiencing some progress with drift-back, it seems to me somnee app does not track sleep after drift-back. Disclaimer, I am a fan of Dr Matt Walker. I like somnee technologies and transparency but it’s far from perfect from my perspective. I am using Somnee to help manage COMISA sleep maintenance. I don’t have issues to fall asleep but difficulties stay asleep and get back to sleep middle of the night. Somnee device improvement suggestions: 1 headband is too bulky, try to use slim adjustable straps 2 option to integrate with black out mask (preferably cushion for eyelashes) 3 the small gel on EEG tends to falloff easily, not sturdy design; also the 3 metal spots is causing some bruising, use smooth metal interface instead 4 headphones are good; further refinement (a) continuous play and link to sleep signals to automatically turn off (b) option to program different tone/music/podcast 5 the app interface not as user friendly as I expected

I appreciate that the customer service is a person and not an auto response. App is easy to navigate. I like the ability to look at past days for overnight reports and have the option to see my sleep change has been helpful on my wellness journey.

Horrible company. I had to email them 4-5 times and report them to the bbb to even get them to give me a return label. Then they called me a liar. Worst experience. DO NOT BUY from them.

They tried to scam me. I reached out to them within 45-day risk free return trial period - they just did not respond. I had to raise a dispute with my bank. Stay away from them!

Repeated emails and no resolution. I have asked for invoice and help with the order numerous times. They said that I need to get invoice from shop pay. There is no invoice in shop pay. I contacted them again and again and they say that they don't have access to my order, which is nonsense. Said that I have to contact shop pay. I contacted them and got the response ,,If your order still doesn't appear, you should contact the store you purchased from directly, as they are responsible for fulfilling your order and providing invoices or receipts. You can also contact the shipping carrier if you have a tracking number." SO WHAT IS HAPPENING. I lost my patience, I am no negative review writing type, but they made me so angry. ANDDD because I cannot see my order in shop pay, there is no availability to cancel their stupid subscription if I want to.

The product is amazing - after having tried multiple different approached for improving sleep quality - Somnee has made the only long-lasting impact. The support team is very helpful and friendly.