SomneeReviews of somneesleep.com

Response from SomneeJun 5, 2026

Hi Anade, Thank you for sharing your feedback. We do our best to ensure that every Somnee sleeper has a great experience, and we’re truly sorry to hear we fell short for you. Somnee is a lab-grade device, which is why it costs a bit more than other devices in the market. Regarding membership, it supports nightly EEG analysis and progressive personalization of your neuromodulation program, to help you get better sleep over time. This takes quite a bit of processing power, which membership helps cover. Membership also includes regular replacement of our electrodes, so no additional purchase is necessary! We’d love to help further with adjusting your delivery address, but our support team was unable to find your email inquiries. If there’s anything we can do, we’d love to help. Please feel free to respond privately with your contact information, we’re happy to do what we can to improve your experience. Sincerely, The Somnee Team Edit 6/15/26: Thank you for the above notes of your outreach! If you don't mind, we've just sent over a request for more information. if you could provide the email(s) you used to reach out, so we can attempt to find your inquiries, we can continue troubleshooting.

Response from SomneeJun 5, 2026

Hi Jordan, Thank you for taking the time to share your experience. As a growing company we truly appreciate feedback like yours, and are so sorry to hear we fell short of your expectations. We completely understand your disappointment and have discussed your feedback with our customer team. If there’s anything we can do to help further, please don’t hesitate to reach out. Sincerely, The Somnee Team

Response from SomneeMar 20, 2026

Hi Katie, We are so sorry to hear you did not enjoy your experience with Somnee. We’ve checked our records and confirmed that our team provided a return label and support to process your return the same day we received your return request, on March 11th. As we communicated then and is noted in our return policy, refunds are initiated once we receive the return at our warehouse. We received your package March 19th and sent a confirmation that your refund was now being processed. Again, we are truly sorry to hear your experience with Somnee fell short of your expectations. We do our best to ensure that every person has a great experience, and we’re happy to do what we can to remedy this. Sincerely, The Somnee Team

Response from SomneeFeb 23, 2026

Hello again. We're so sorry to hear that you had a frustrating experience. We previously informed you that we looked into your account, and we found one email exchange before your purchase, where you asked about international shipping. We let you know that Somnee is currently only available within the U.S. As outlined in our return policy, devices purchased domestically but shipped internationally through third-party services aren't covered by our 45-day risk-free trial. We've searched our records thoroughly and haven't been able to locate any follow-up messages from you regarding a return. We sincerely apologize if there was a communication issue that prevented us from receiving your emails. If you'd like to reach out directly at [email protected], we're happy to investigate further. Warm regards, The Somnee Team

Response from SomneeFeb 23, 2026

Hi Ieva, We’re so sorry for any confusion and to hear you’ve had a frustrating experience receiving a copy of your invoices. We checked our records and were able to locate the invoices for your purchases, and confirmed that we emailed an invoice as requested as an attachment on February 11th. We’re happy to resend your invoices - please let us know what you would prefer, and if there’s anything else we can do to help. Sincerely, The Somnee Team

Response from SomneeNov 11, 2025

Hi Jacob, We’re truly sorry to hear you had this experience and appreciate you taking the time to share your feedback, and for providing a bit more information. We were able to locate your messages, which appear to have been responded to by our team. We’d love to connect to figure out why you may not have received our messages, and to do what we can to resolve this for you. Please let us know if a member of our team can reach out to you directly at the email listed with your account. Thank you again. Sincerely, The Somnee Team

Response from SomneeOct 21, 2025

Hi Susan, First off, thank you for sharing your feedback. We try our best to ensure every customer has a seamless journey to better sleep with Somnee, and are sorry to hear this was not your experience. Our approach to personalized neurostimulation has been clinically validated to improve sleep onset, depth, and wake-ups — beyond the effects of melatonin, sleeping pills like Ambien, and placebo. For this reason, it’s understandable why you didn’t see benefits on night 1. To decode your brain’s unique sleep ‘sweet spot’ and build your personalized neurostimulation, Somnee needs 2-7 sessions to establish a baseline for your brain’s optimal sleep signals, and between 14-21 sessions for personalization. So while some sleepers may see benefits after just one night, the majority of our community see the biggest improvements after 14-21 sessions. If you’re not used to wearing a headband overnight, it can take a few nights to adjust to the feeling. That being said, we understand that Somnee may not be right for everyone. Regarding our travel case, we communicated the 2-3 week delay on our website and comms, but are sorry we were not able to deliver your case sooner. Thank you again for taking the time to share your feedback. If you would ever like to try Somnee again in the future, we’re happy to help. Sincerely, The Somnee Team

Response from SomneeAug 8, 2025

Hi Matt, We’re so sorry to hear you had a less than satisfactory experience with Somnee. We’ve found our step-by-step guides often are the fastest paths to solutions for most of our users, so we start there before escalating. We’re still happy to troubleshoot your issues live on a 1:1 call, and to process a replacement for you if needed. We do offer free returns for the full extent of your 45-day free trial. Since your return request was outside of the return window, we were unable to process a return. Again, we are happy to fulfill your alternate request of sending a replacement. The video call helps us ensure the device is faulty and process your exchange. Please let us know if you’d still like to move forward with an exchange, and we’ll set up a call. Otherwise, thank you for your feedback and wishing you a great day. The Somnee Team