Soma IntimatesReviews of soma.com

They have gone downhill. I’m not receiving orders. Can’t cancel the order they make you wait over 16 days. You lose the coupons or rewards that were used on the order even though they’re the ones that failed fulfilling order. Quality has changed immensely over the years. I’ve been a customer since the early ‘90’s. It’s sad to see what used to be a decent company go downhill so badly along with their sister company Chicos.

I first got a pair of Soma cool nights pajamas on clearance in 2017. I immediately decided this company was amazing and worth full price. I had some medical issues and gained a good deal of weight and haven't fit into their clothing since 2022. I have lost a bunch of weight and decided to treat myself with a pair of pajamas, having always had smooth experiences returning things that didn't fit. I realized after I placed the order that the pajamas weren't cool nights. They wouldn't cancel my order despite it not shipping yet. They said I'd have to just return them after I received them. It was another ten days before they even sent it. When I got the package, there was no order slip in with the item. They told me I had to go to the UPS store to print a label. Oook. I sent that off a week ago, I just got an email saying they received it and I could expect my refund in two to three weeks. On top of that, I had to eat the $8 shipping. Since when is this how they handle business! I really don't trust their products to have the same quality if their business practices have gone so downhill. I just paid $8 to feel like an idiot for thinking a company might have integrity. What a shame. I've been looking forward to new pajamas for literally years. I will miss this company.

I have a + - review. I bought 3 bras on sale online. I would suggest buying in store for fit. I bought 3 bras of different styles. When I wore two of the three I immediately had a skin reaction on my back. I am not a sensitive person. When this happened with the second bra, I washed both bras thinking it might be some kind of sizing. Still reacted. Contacted the company and was told I could not return unless the tags were still on and they had not been washed. Went to the Fig Garden store with the unworn tags on bra and got a prompt refund.

Soma showed availability but shipped 1 of 2 ordered. When I contacted cust. svc. about the 2nd bra, Diego said he couldn't look up my order by name & address "we can't guess your order number" not once but twice! HOW RUDE! The bra doesn't fit well- hard to get a perfect bra on-line.

Once upon a time this was a high quality company that stood behind their products, not anymore. I’ve had a few minor issues with quality on the last bra I bought but wrote it off as a one time thing. I decided to give them another try and bought cool night pajamas set less than two weeks ago online. After wearing the pajamas once the waist band started unraveling. I don’t mean one small string, it was completely falling apart. I contacted customer service and they said they’d give me $15 towards a future purchase. I explained that’s not acceptable because these pajamas are falling apart. They then said it was my washing machine that damaged the pants. I said no it’s just poorly made. I even said they can just send me new pants and not a whole new set. They refused to replace the pants. My family and I are done with this company because their quality, values and standards have dropped.

This used to be a good brand. Got underwear and they are falling apart after a short time. Used to be a quality product. Disappointing

I have always amazing experience.I called store on 8/16 and i made order by phone pajamas set ,was Ms Moyan she answered the phone.She was very calm and she was listener , and she ordered and I received after 3 days.I am very happy. thank youuuu!!!!!

Layla was extra helpful on my first and return visits. I wanted a lightweight bra that fit and didn't have a wide band. She suggested I try the Lightly Lined wireless bra. I initially resisted because I don't like underwire but after trying on several styles, I chose the bra she'd suggested. I returned to the store to buy more, but the store did not have my preferred color and style, so she ordered one for me and helped me with other purchases.