Soma IntimatesReviews of soma.com

I ordered a matching bikini bottom and top with expedited shipping for a trip. They sent the bottom and then canceled the top and I only had 3 days before my trip. Had to waste time twice trying to get the full refund. Customer service acted like it wasn't a problem that I received half of a bikini. Don't waste your money on this site.

I ordered a two bras and almost two weeks went by and they weren't shipped so I called customer service, she advised me to call the store about my orders so I did and the lady at the store told me that she doesn't handle online orders the store and online are two different departments. I tried to call back and there were 40 people ahead of me, also I tried the chat support and that was completely useless, so I eventually had to call the store explain to them what was going on and place my order via the store, when I tried to cancel my online order I was told I wasn't allowed. Their shipping speeds are absolutely slow and I have not had a good experience this time around other than their bras normally being very good. Their customer service on the other hand not so good.

Awful experience. I placed my order 10 days ago, was charged, and received an email stating that my order was on track. I finally got to message the customer chat and they said my order had a glitch and couldn't be processed but meanwhile my order read "On track". They only offered me to cancel my products and to call the call center to order them again.

I ordered top and bottom lounge set. But I only received the bottom. The customer service told me that I have to wait for a few weeks for backorder by email. I haven't received or hear anything another 2 weeks. I emailed them again about order status because online order status said it's processed. They emailed back and said its expired shipment term and no longer available. I have to called the rude customer service again to cancel the order. Terrible experience.

This company has very poor customer service. I ordered three items. I received notification - days later - that the package had shipped. I then got an email that one item was unavailable. It was available when I ordered it. I ordered for a trip. Had I known it was not available, I would have gotten something else. Their chat service took 45 minutes. Obviously, the reps handle more than one at a time. Got no useful info about why an item that was in stock suddenly became unavailable. After the chat ended, I got an email cancelling the entire order which is nuts because the other items are out for delivery! On another occasion, I ordered the wrong item by mistake. It was very similar to the item I wanted. I took it back to a local store to save the shipping cost and the sales clerk was obviously annoyed that I was returning something. She was incredibly rude. Done with Soma.

The quality of the panties is terrible. The lace comes away and the seam around the top where it joins the elastic frays.

In January I placed an online order with SOMA. The transaction was handled by Borderfree as I was ordering from outside the US. 3 months later and 15 emails with customer services and I still have neither my order nor a refund - it's £199.48, not an amount I'm willing to give up on. Just atrocious customer service, lazy and disorganised.

When you are buying a bra, you hope that the sales people are well trained and know how to recommend bras. That was not the case, and I had to return the first set as they did not fit when I got home. Bra fitting is a skill but SOMA did not live up to that skill at all. There have to be better places to get fitted.