Soma IntimatesReviews of soma.com

$64 bra fell apart on first wearing! Customer service was on par with the quality of the bra. They offered me $20 to put toward my next purchase! And they wouldn't take it on return as it had been worn and the tags had been removed.

Says free returns but then a $7 fee. When I contacted customer service three weeks ago, they reiterated that. it's free. I asked for help and no response to three emails. Really? And the bra is hugely disappointing - little support and narrow straps that dig in.

Terrible refund times I bought this over a month ago. My regular size. Was way too small. Still have not received a refund. And had to pay return shipping. This is not competitive with other online shopping I will NEVER order from soma again.

Soma shipping and customer service is the worst. I ordered an online order 12 days ago and still waiting for it to arrive. Tracking just changes to next day when doesn’t come by 7. I contacted customer service and talked to Divya and she was like a robot.. absolutely no help. I called customer service and they said wait 3 more days. You have got to be kidding me. I have to wait 3 more days before I can get a refund or have it reshipped. I love Soma products but this is making me think it’s time to find a new retailer. Beware of the shipping policy. If you order upgrade for expedited shipping. Not sure how that will work but it hopefully would be better. I am so disappointed in Soma after years of buying from this retailer.

Padding. Why why why are the pads in the bras not secure? It’s impossible to get them to fit properly again after washing. One would think that at the price you pay for their bras this wouldn’t be an issue.

I purchased two bras from the Clinton Outlet store in Clinton CT while on vacation. The saleswoman was very attentive and helpful. However she insisted that my usual size, 36 C, was too small and that I needed a 38D. I ended up purchasing the bras in that size for over $100. Here it is a few weeks later and they are the most uncomfortable bras I've ever had, and the band is too big. I'm already on the tightest band setting and its still too big. My true size is 36. No way to return them since I live in NC. Very disappointed!

Carole and Isabelle welcomed me into the store. This was my first visit at Soma's. Isabelle measured me and we starting a dressing room. I have high standards and these ladies were kind, knowledgable and fun. I will certainly be returning to Soma's. When I was leaving the store, they welcomed another customer the same way they welcomed me.

I bought 2 bras for $147 and after 2 months the strap on one of them broke. I called customer service and because it was 15 days after their return period they said they wouldn’t do anything but give me 40% off a new one. This is ridiculous and I will never buy from them again and nobody else should buy their products either.