Soma IntimatesReviews of soma.com

I love Soma. I have been buying from them for years and had only one issue. The customer service team helped me and it was resolved promptly. I really like their selection of pjs and intimates.

If I could put no stars I would . The in store customer service is excellent. But I had the experience to call customer service today and first wait time was very long. Second the person that I had on the other end of the line was very rude and condescending. I asked to speak to the Manager. At which I explained what I needed. And how she can help me. place me on a long hold after then to tell me that she could not help me because my item was just past 60 days. What I just needed was a change in size. Because they had given me the wrong size when they fitted me at the store. Their bras are very expensive and it’s supposed to be a luxury brand but the experience that I had in customer service was so mediocre that is not considered a luxury brand. In store Manager assured me that all I had to do was call customer service and in order for them to keep me as a customer they will help me and exchange to the proper size. But that did not happen in the customer service and it on the phone.

my wife likes their sleepwear so I have been trying to place an order. Unfortunately I received an "Internal Server Error" multiple times upon trying to make a payment. I finally tried again using PayPal as my payment method. The payment was made through PayPal but when I was sent back to the order screen, it was locked up and threw me out. Now I have no record of an order and have been charged $250. I have chatted with their support and was told there is nothing she can do that I would need to call. I have called and am notified by the system that there are 130 people in front of me. I entered my number at 9 am for a call back and as of 11:45 have still not received a call back. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!

I would give it a zero if I could. I ordered a pajama set. After wearing it one night, I discovered that there was a two inch hole in the sleeve seam. I hadn’t noticed it since it was in the back. When I tried to get a replacement, they denied me because I did not have the tags. The only thing they offered was $15 off my next purchase. No thank you! I will never shop here again since they do not stand behind their product. Buyer be wary! Meticulously check out the entire product before removing tags.

Ordered four bras according to sizing chart, bras were too small in both band and cup. No return instructions were in the box. I emailed asking for return authorization, got no response. Emailed again two days later, still no response. Called two days later, got disconnected when transferring me to the international department. On the second call, I finally got return instructions, but it was for only one of the four bras, and showing refund for one was due. I got that cancelled and got return instructions for four items, but it showed that no refund was due. The weight on the return shipping label was also 10% of the original shipment package weight. I was on the phone for 45 minutes (the second phone call after the first one was disconnected), and still couldn't get a correct return label or refund amount. I will take their label to DHL, but if this shipping label does not work, or if they receive the package with all four and only give a refund for one, I will be filing a credit card dispute. Ridiculous to waste hours of my time trying to return something that did not fit according to their own measurement charts.

I ordered 2 bras. Band size 40. They measured 33 inches. I called and got a male agent! After taking my information, he transferred me to ANOTHER male agent and the whole thing started over again. It took forever. I am so frustrated and disgusted. I tried chat, and they told me to go to the store and get a fitting. I KNOW that 33 inches isn’t 40 inches. I don’t need a fitting. I think I know when I am being had.

I purchased a bra back in July and it was one that had adjustable straps you could do either crossover or straight. To be perfectly honest it had gotten lost in the bag so technically I've only worn it for about 2 months. I called the store obviously they couldn't help me so they gave me the customer service number. Calling the customer service number was absolutely hideous. It was 45 minutes of back and forth and nobody could find me in the system. When I spoke to the lady at the store she said sure they should be able to find you they have more access than I do. They were never able to find me after 45 minutes I decided to tell the lady that I'm just going to throw the throw away and go someplace else and buy a new bra. I've been in retail for 20 plus years and this is the absolute worst customer service I've ever experienced. Like absolutely terrible. I want to state that the store that I go to in Birch Run Michigan is an amazing store they're always helpful they're amazing up there. But the customer service line sucks.

I'd give Soma bras a solid -0- if that were an option here. I purchased 2 bras in their Norwalk, CT store. Literally after wearing one of them 5 times, the bra began to stain very badly under my arms, washing it did nothing, also the two layers of material began to peel apart under the arms as well. I'll spare you the photos. They would not take them back or give me a credit, nothing, even though I had the defective bra and the receipt for $72.00. They wouldn't let me even exchange the bras for something else. I will never ever buy their cheap poorly made underware again.