Soma IntimatesReviews of soma.com

Be aware, they will cancel order with good discount saying that the items are "out of stock", even though they are still selling them online(for full price, of course). If you don't want people to use your coupon code, then don't send it to your customer! Will never shop here again

Just had THE WORST customer experience ever thanks to Pyonna . . . over a $5 item. After ordering over $900 in 30 days, 1 pair of panties had the elastic not sewn on for about 3 inches. They would not make it right because it was outside the return window. I let them know I was not trying to return, it was a manufacturing defect which has no time limit. I was just buying some to have spares. They refused to credit me. After 15+ years with Soma, I am done.

Service was exceptional I had been ordering online and wasn't able to get a perfect fit. I had the opportunity to visit a store in Valencia CA, the service there provided by Julia was impeccable, she not only brought me a large selection of items she also made sure that they fit properly, which was a great benefit since I have been trying to find the right bra for over five years. I had no problems with returning the bra that didn't fit for a full refund ( within the allotted time period that was offered for return) which I exchanged for the correct size and purchased a couple of more plus night ware that was so soft.

I originally purchased the vanishing and embracing bras in 32D, my regular size. They didn't fit right and so I went to the local store, and the sales lady had me tried 32DD. Lisa at the Destiny store was helpful and friendly. It seemed to be a better fit. I was excited because the previous manufacturer I bought from discontinued making supportive bras for the small rib cage yet full cup size. Since the 32DD was a better fit I decided to make an exchange. However, beware they do not make even exchanges. I lost my original sale price.😕 After 2 months of carefully washing and air drying the bras, the fabric was stretching out and no longer supportive. With rotating my 3 bras, I've always been able to wear a bra for 3 days before washing. These barely make it through a day and they are loose and unsupportive. At the price of a bra, I'm greatly disappointed.

Return policy is horrendous. $7.95 shipping plus $7.00 handling fees. Customer service is awful! Felt bamboozled by a company I thought was decent. Never again Soma!

I ordered 3 bras from Soma on April 4th. It is now April 28th and I am unable to get any kind of reply from Soma as to the status of my order… Their standard feedback form asked if I would like to hear from someone - crickets - In reading reviews this may not be unusual… I guess I need to find a new go to bra?

If I could give zero stars I would. I bought 10 pair of panties when they were running a buy 3 get 2 free. I bought 5 black and 5 warm amber. The quality of the black were horrible. I tried to return just the black and when I looked at my receipt, they had adjusted the price to accommodate themselves by charging me $19.20 for 5 pair of warm amber but just $3.84 for 5 pair of the black. Same exact panty. So, when I saw the quality of the black were really bad, I tried to return them and they offered me $19.20 for all 5 pair - total. Beware my friends!!!

I wish I could give Soma no stars after my experience both in the store and with customer service. I purchased one of their bras for working out in the gym. This bra first had a problem with the strap where it is sewn together and I could not fix it. I exchanged this one and everything was fine until a few weeks later when I noticed a tear in the fabric. I also had an issue with the strap of another bra I bought at the Danbury Mall store, si I brought both of them back. I was given a hard time witht he bra I brought back for the second time. In addition, they did not have the nude color of the original bra so I was offered a black one to use until the nude one came in. I was told I would have to come in and exchange them and I asked about this being done by mail as I am disabled and Danbury is quite a distance. When I got home, I called customer service hoping they could help me handle this by mail. I was told that I would have to return the bra I had and then they would send me the new one. I have never heard of such a policy. Also, if it was policy, we all know exceptions can be made. In addition to all this chaos, Tabitha at the Soma store in Danbury lied to the customer service supervisor saying that she offered to mail the correct color bra to me. That was not the case. In fact, I asked about it being sent to me and was told at the store that they can't do that. I told the supervisor this and that if I was offered to do this by mail, there would be no reason for me to call customer service. In addition, the supervisor, Jane, told me there was only 1 bra in my size in the original color that I returned in the warehouse and it would probably sell today. Jane also told me that she didn't know when or if they would get the bra I wanted in. Then to add insult to injury Jane hung up on me after she said she doesn't hang up on customers. Soma was recommended to me by a friend but I will NEVER shop there again. Stay away from Soma Intimates. They don't stand behind their products and their customer service is horrible.