Soltech Security Reviews | Read Customer Reviews of soltechsecurity.com

Soltech Security Reviews | Read Customer Reviews of soltechsecurity.com

Soltech Security reviews

364 approved reviews, newest moderated first

Joe M.
Apr 25, 2016
Poor recordkeeping
I ordered an additional Samsung baby monitor camera. Credit card was charged, received notification with tracking info that it was shipped, then received an email the very next day that the item was not in stock, and my order was canceled (not that there would be a delay). I had to reach out to the manufacturer myself and find out that the cameras are back-ordered 2-3 weeks. How do you notify customer of shipment, with tracking info, when the item was not in stock??
Response from Soltech SecurityApr 29, 2016
Dear customer, We sincerely apologize for having to cancel your order due to our product being out of stock and for any inconvenience you may have experienced. Please know that customer service is our number one priority, so please let us know if there is anything we can do to help you. We apologize again and we hope you have a great day! Best regards, Soltech Security
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HAPPY C.
Apr 22, 2016
FAST SERVICE
EXCELLENTSERVICE
Response from Soltech SecurityApr 25, 2016
Thank you for taking the time to leave us a review! We are glad to hear that you were satisfied with our services and we hope that you choose to shop with us again for your security needs. Please don't hesitate to reach out to us if you ever come across any questions or concerns. Have a great day! Best regards, Soltech Security
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JRC Rentals L.
Apr 20, 2016
As Stated
The cable was as stated. Delivery as stated.
Response from Soltech SecurityApr 20, 2016
Thank you for taking the time to leave us a review! Please don't hesitate to reach out to us if you have any questions regarding your order. We hope to do business with you again in the future. Have a great day! Best regards, Soltech Security
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Moises C.
Apr 19, 2016
Si claro que si
Muy buenas las labores reasadas
Response from Soltech SecurityApr 20, 2016
Thank you for taking the time to leave us a review! We hope you choose to do business with us again in the future. Have a great day. Best regards, Soltech Security
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Dan M.
Apr 11, 2016
Tech support
We found it easy to install, and everything worked the first time. I'm really impressed with your tech support--12 hours/day, usually not much waiting time, and for anything tricky I gave them control of my Mac to help setup. There's a complete manual for the software to be installed on a PC. I'd appreciate more documentation for remote Mac viewing and for control from the monitor.
Response from Soltech SecurityApr 13, 2016
Dan, We're glad to hear that tech support was able to assist you with your set-up. We want to thank you for choosing to shop with us and we hope that we do business with you again in the future. Have a great day! Best regards, Soltech Security
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William B.
Apr 8, 2016
William beardsley
Thanks to MRS.CHAERI YOO is a great lady and a best sealer she help me a lot to buy what I needed she don't care about my language because I don't speak very well English but she was ready to do the best of her to help me.
Response from Soltech SecurityApr 11, 2016
William, Thank you so much for taking the time to leave us a review! We are so glad that our customer service department was able to help you out with your order. We do hope that you choose to shop with us again for your security needs. Have a great day! Best regards, Soltech Security
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Chris S.
Apr 6, 2016
Great Alternative To Full Price
My wife and I decided we needed security cameras after we had our first child. I found one that works with our smart home system, the Samsung SmartCam HD Pro, and tried to find a good price. Unfortunately, we needed at least 2, and they run $180 a pop on Amazon and eBay. Bargain hunting, I found Soltech via Google and saw that they sell bundles of refurbished cameras for much cheaper than anywhere else. We were able to get 3 cameras for less than $300, rather than 2 for $350. Refurbished items usually worry me, especially when it's to monitor our child, but these come with a 90-day warranty. I expect any major defects to show up within those 3 months. Soltech shipped quickly, and each of the cameras was a newer version with all of the accessories (power cable, mounting plate). I have no complaints at all, and now we have the setup we wanted with extra cash to spend on nursery items.
Response from Soltech SecurityApr 7, 2016
Chris, Thank you for taking the time to leave us a review! We are glad that you were able to find our website since we do offer very low prices for our camera bundles. Please don't hesitate to contact us with any questions or concerns and we hope that you choose to shop with us again for your security needs. Have a great day! Best regards, Soltech Security
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Dave W.
Apr 4, 2016
Excellent Customer Service
Prior to calling Soltech to order additional Samsung Cameras to work with my Samsung DVR, I had called Samsung and received the WRONG information TWICE! The customer service tech at Soltech understood my request and shipped the CORRECT cameras the FIRST time! I greatly appreciate their patience and their assistance.
Response from Soltech SecurityApr 5, 2016
Dave, We're sorry to hear that you had received the wrong information from Samsung, but we're glad to hear that we were able to help you find what you were looking for. Please don't hesitate to reach out to us if you have any more questions and we hope that you choose to shop with us again for your security needs. Have a great day! Best regards, Soltech Security
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