We've worked hard in becoming a trustworthy source for our customers for security solutions. By partnering with Samsung Techwin as authorized distributors as well as many other manufacturers, we’re proud to say that we bring quality to the table above all else. We also test compatibility and use in-house so we pride ourselves in our knowledge of the products we send over to our customers.
Soltech Security (soltechsecurity.com) has 364 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Compton
Incompetent! We had to send our security DVR in three separate times to get it repaired. Every time I would get it back it didn't work. The last time they returned it they didn't send back all my connector cords. Then they kept sending the wrong cords. Finally ended up ordering it myself. They did reimburse me, but whole ordeal took 2 months.
Ndgllc
We had to replace a replaced powered cord that was only 1 year old.
chris P.
Service was good. Product is terrible; does not sufficiently work. Emailed customer service and never received response.
omar S.
very vrey bad quilty and very bad customer services
Gary
They shipped defective product. I contacted them multiple times for a label to return the product. After not receiving the label for a week, I contacted Amazon for help. Refurbmania (Soltech Security) replied: "What part of contact us so we can get this sorted did you not understand? This all seems like a scam to receive a free unit. Just know that we have all your information and will be reporting this incident" Stay away from them!!!
Customer
Honestly, I bought a Samsung monitor from them through Amazon. It worked for 5 months then the charging port got loose on the monitor. I tried contacting Samsung, Wisenet and Hanwha and they said that Amazon is not an authorized reseller of this product. Soltech should know and most likely knows this because I see that the serial number looks modified on the camera and is not under warranty anymore even though I bought it 5 months ago. Probably a secondhand company selling secondhand items. Do not buy from this company, buy DIRECT!!!
Jasmine S.
The item I purchased does not work. And in order to return it I have to pay the shipping costs. Which technically doesn’t give me a full refund in return.
Charles A.
Ordered 2 power adapters, I was shipped order as complete and billed for two items although only received one! Tried to reach them by the number on the invoice. It has no answering voicemail identification! We left a message but as of today no one has acknowledge my call or taken ownership of the discrepancy! Additionally, I sent an email to the Soltech twice but no one has yet to respond!
