Soltech SecurityReviews of soltechsecurity.com

Had four cameras ship to me they would not work with my Samsung security system after lots of phone calls to Wisenet and Soltech I ship all of them back and got refund.

The remote control wasn’t included in my package so I had to buy one. I know the company comes out way ahead when it is the responsibility of the customer to keep receipts but do you have ANY idea how many lose them, misplace them, or can’t remember where they put them? It is just money in the coffers. One of the camera’s night capabilities isn’t working-just got the entire system working today but noticed the camera wasn’t working last night. As I can’t find my receipt, I absolutely hate having to call the company. Horrid customer relations.

I purchased a 8 channel system but only received a power cord for 4 cameras. Make sure that you ask for the above prior to purchasing.

I purchased an 8 channel DVR & 4 cameras. I called the company and asked for female to 8 male power splitter cable: STS-8DS1. All 8 channels would be in use since I already had 4 cameras installed. I was told that the item was available on the web site for $8.95. I thought maybe, just maybe the sales rep. would say 'sure we will send you one'. I am done with Soltech. Soltech would have been out $8.95 + shipping. It is called customer good will.

Product was as advertised. Price was competitive. Only problem was with shipping. When I gave them different addresses for billing and shipping it confused the "security department" and it took three different emails and a week to convince them I really did want it delivered to a different address than my billing address. Once we got through that issue delivery was prompt.

Accessories are limited or sold out. Phone assistance is good. Shipping is fast and good.

Found it imposssible to ask a question on the web site could not find the icon Lucky for me I had an invoice saved from an item we ordered a year ago and found a phone # Then I come to find you can not ask any Questions on the phone But I was able t o explain my perdicament to a billing person who was able to get me the correct product # to fix my situation. You need to make sure we can contact a human occasionaly The new power source is working and we are greatful for that

I was ok with the purchase on the 3rd attempt. The 1st and 2nd attempt ended with refunds for my purchase when I tried ordering online. I called them on the 3rd attempt and the order went through finely.