The Solid Wood Cabinet Co.Reviews of solidwoodcabinets.com

This has been a slow, painful process working with Solid Cabinets. It seems like there is no care or urgency when it comes to customer needs or satisfaction. We were remodeling our kitchen so purchased cabinets from them in October. When we received the first shipments we were told some of the cabinet doors were back ordered. We are still waiting on it. Secondly there were some quality issue such as color variations, different measurements and texture differences. My fiance went to morristown location let them know about the issue but he was told there is nothing they can do. He will have to reach out customer service which he did, replacement was sent yesterday and we notice including the contractor who dropped the shipment the color variation (seems like they shipped 2 different lot-some are darker shade and some light) and pantry door measurement. For the amount of money we have spent at Solid Cabinets you would think you are getting a higher quality product but that is not the case. Working in quality for years, I can definitely say this that manufacturing is doing a poor job on quality and customer expectations and specifications. Iam better off shopping from home depot. This is definitely my first and last time shopping here and wouldnt recommend any of my friends or family. Now I just hope they deliver my back ordered items that I have been waiting 9ver 3 months now so I can finish off my kitchen, otherwise I am gonna have reach out to higher management, talking to CS is not resolve my issue. Account is under Dimitrios Frangomihalos It's January 20th abt we are still struggling to get our back ordered items. They had shipped the one of the item on 1/19/2019 but looks like they shipped the wrong product, not what we need. As per customer service their home tech was supposed to come and install the back ordered items but haven't heard anything. Problem never seems to get resolved with this company. I need to reach out to senior management, if anyone got contact pls let me know. I cant wait forever waiting for my kitchen to be ready

It is a nightmare that continues still. I purchased cabinets, an Island and counter tops for both at their showroom based on those particular cabinets and counter top on display. I signed on the contract that I didn't want anything unless it comes together. This was the first flag. The cabinets were delivered and the glass door purchased did not come with it. They told me it was on back order. They installed the counter tops and the sink I bought from them only to discover it was the wrong sink and wrong counter tops. They also never sent the end piece for the upper cabinet. The spice rack cabinet was setup next to my new refrigerator. When they put the counter top on the spice rack, it was an inch to long, so to make it fit, they slammed my new refrigerator up against the wall damaging my refrigerator and the sheet rock and never said a word about it being the wrong size. I also notice that the Island had doors in front, but the sides, were left blank and unfinished and that they did not deliver enough trim. They just did it and left. When I notified the sales rep of the problem, she stated it that these problems were out of her control and I should speak to the Sales Director. We spoke through email and he assured me he would get back to me the following day with a solution. Days later, I never heard back from him. I then called their corporate office and explained what happened to a CSR. She said "Things happen". I then told her I wanted to speak with who is in charge. I spoke to the Operations Manager, who spoke through both sides of her face and did nothing more than double talk me. Finally, I had to go to Trenton NJ on Solid Wood Cabinets urging to look at the counter tops. They told me what I ordered and what I got was correct even though the counter top in the showroom was different. After walking their yard, way on the other side of what they were showing me, I found tucked away the counter top we had seen in the showroom and tagged it for delivery. The delivered the new counter top, the new sink and installed it. The next day, I notice a foot long crack in the counter top. I immediately contacted the CEO and told him all that happened. Since then, he has ignored my correspondence and I can only conclude will not replace the damaged counter top they brought. I am warning the public that this company and its CEO are not to be trusted. There are many negative reviews online with the same or similar circumstances I am having. I will I'm afraid, see them in court.

I also ordered cabinets Labor Day weekend. I had to call for the status in late October as they never called me to setup delivery as my salesperson indicated they would, I got a hold of a scheduler and she told me they could deliver them Monday November 5th, then I received a call on Nov 1st saying that the cabinets paint is not dry and they won’t be delivered until November 9th. Today I get a call that again they are not ready and will now ship out November 15th. At this point I have no kitchen because I trusted the first delivery date. This is not acceptable. I need to speak with someone to get this resolved and my cabinets get escalated. I did receive a call back and they said they are going to look into my order and will call me back on Thursday with a possibly an earlier delivery date. Update 3 - All is well. They did get the delivery out to my house earlier as promised. The cabinets are pretty sweet. All is forgiven as they quickly took action. I am very satisfied with their response. The construction of the cabinets are solid and they look really nice. Sales (Bob) and Delivery was smooth and again their response to correct my situation was outstanding. Just a hiccup in between.

I placed an order for cabinets on September 26 and was told I would have them in two to three weeks. Six weeks later and I still don't have them. I am at the point where I am ready to cancel my whole order. My kitchen is torn apart with just four walls, no sink, no dish washer, no refrigerator no nothing because we do not have our cabinets. WE NEED THE CABNETS in order to have counter tops installed. I am really tired of being put off and stalled. I wish someone would have pre warned me about delivery delays.

After this post, a representative called right away and I received missing doors by the end of the week. Thank you for your considerate response. I have been waiting for missing cabinet doors and drawer for over two months. I can’t understand why they want to jeopardize their reputation with poor customer service. It seems simple enough. I really would like someone to call me directly with a solution.

A year later - still waiting for cabinets. We ordered our cabinets a year ago and still don't have all of the parts delivered. They told us they had all cabinets in stock and that we would have our kitchen delivered in 2 weeks it's been a year now and the kitchen is not finished because some things are still missing. We chose glass doors for some of our cabinets they sent us a bigger size saying that we can trim them down and make them fit. What they didn't know (which they should have known) is that the glass was tampered and could not be cut, so we spent the money for the glass for no reason and we had to go to a different place to order custom-made glass. We called them and we were very nice and all they could say is that the missing parts will be delivered within 2 weeks and they've been saying that for the last 10 months. We didn't hear any apologies. Not even once. Over $10,000 spent on cabinets... I could have went somewhere else. I don't see any reply button here, so I had to edit. We've placed 2 orders within 2 weeks. The pieces that we are still missing are from order one. I beleive it was order number RP-969581 Thank you!

I had an excellent experience with Solid Wood Cabinets, from start to finish. They provide a high-quality product, at half the price at the big-box stores and delivered in half the time. I would highly recommend them to anyone, and would use them again with no hesitation.

I'm giving them one star because the cabinets are very good quality. However, we paid for our cabinets on March 31, it's now August 7th and we are STILL without 5 of our doors. Our kitchen has been otherwise finished for over 2 months. We were told they'd be in at the end of May. Then June, then first week of July. Then for 3 weeks we were told by Matt that the doors were in, just being painted, that he'd let us know when they're done. On July 31st I asked him for a time estimate. He said he'd find out and get back to me. Today (8/7), Celeste informed us that that actually don't have the 4 doors at all, and she has no idea where they are or when they'll be in. At this point we have contacted a lawyer to recoup the money to have a cabinet maker (hopefully) make them( if they can even match them?). If not, we'll have to get a completely new set of cabinets. My advice...DO NOT USE THIS COMPANY. They have completely taken the fun and excitement out of having a brand new kitchen.