The Solid Wood Cabinet Co.Reviews of solidwoodcabinets.com

Adam at Plymouth Meeting contacted me, following up on my visit to the store. When I told him I thought his prices were high, he responded, “well, then go by cheap cabinets” and he proceeded to hang up on me. Unacceptable manner in which to treat a prospective client. Extremely poor and rude customer service.

Ordered cabinets in early March (2019). It is now September 20, 2019, and I still have not received all the cabinets. This was for a rental and I was unable to get full rent for the unit because the kitchen only had 1/2 of the cabinets. I have had to call multiple times and the customer service is beyond dishonest and terrible. Stay far away.

Started out fine but ended up the worst experience... Started by ordering the good cabinets, were happy to pay double the next competitor, should have gone with the cheaper. Cabinets are supposed to be glued and screwed, we took the lazy susan apart to get it in the door, not a drop of glue, Tricorner cabinet not glued, ordered crown molding 3 months no calls to let us no they were discontinued, had to order different molding, then ordered pull out drawers that keep getting back ordered. Stay away from this company.

Nate Berger at the Brick NJ location is great. He really knows his stuff and was able to jump right in and create the kitchen we were hoping for. He thought of all the little details like the special trim we would need. He knew where to put banks of drawers and details that I had not even thought of. Very personable, quick to respond to questions and easy to work with. Most of the stars on this review are because of Nate. I had to subtract a star because many cabinets and doors were delivered damaged or broken and the wait for replacements is longer than we were promised. But that’s a definite quality control issue at the factory and delivery process. Nate was really the best part of this entire process. All of your stores should have a Nate.

This experience started out ok. Ordered cabinets in February, received them in April... one set of doors was on back order. After repeatedly calling and emailing them about the backorder, they decided to stain the doors in their shop instead of giving us some from the factory as they had no idea how much longer we'd be waiting. Almost 3 mos after the cabinets arrived, got the set of doors that were done "in house". They were horrible quality. The stain did not match our existing cabinets and the detail work looked like it was done by a 5 year old with a Sharpie! (No idea how they made it out of "Quality Control". Were told July 1st that a shipment from factory was coming mid-July and they'd send us doors from that. Mid-July came and we were told the shipment was delayed in customs. Now end of July we're back to square one with no answer on when we can expect the set of doors.

DO NOT use them. It has been an absolute nightmare. When you purchase cabinets from them, they do not inform you that items are backordered, so you end up having to wait for weeks (or months, according to some reviews) for pieces to arrive. We have been waiting for over a month for backordered panel and doors to the kitchen sink cabinet. They forgot to send hinges with the corner cabinets, then when I complained about it to customer service, they sent the wrong ones. After calling customer service repeatedly, they now tell me the correct hinges are backordered and they have no idea when they’ll arrive. They also told me they sent the incorrect hinges “to accommodate the customer.” I asked how sending incorrect hinges accommodates the customer’s needs? They also sent an incorrect size cabinet (after I sent the sales associate the exact dimensions of our appliances), then tried to charge me for sending the correct one. Customer service is completely incompetent and unresponsive. It is a joke that this company is claiming they have an A+ rating with BBB. I will be reporting them to the BBB so that this rating can be corrected. Take your business elsewhere. It is not worth the headache.

If there was a o I would give it to them. Cabinets were ordered September 5th 2018. It is now June 25 2019 and doors are still missing. After many calls that were not returned they were reported to BBB. Suddenly I received a call from someone saying they had no idea what happened. He stated some calls are dropped. So many phone calls were made that they would have to gone out of business for that many calls not to be returned or as he said dropped. Cabinets are very nice but they can’t deliver products. Customer service is terrible. Still missing two doors

Awful customer service! I work in customer service and I’m appalled. We got cabinets from them in 2014. I went into the Woodbridge NJ location where I originally purchased from in February of this year for replacement doors under my kitchen sink. I was told they couldn’t find my original order and were busy could I get more info and come back no problem. I found my original purchase order and diagram went back 2 days later and they told me my salesperson wasn’t in could I come back ?! Um ok.... so I sent my husband in that Sunday with our folder of information, we’ll he waited an hour and was told the salesperson was busy could be just wait a few more minutes he’s almost done. Another hour later my husband couldnt wait any longer and asked a different salesperson to take his phone number so someone could call him and he could always come back later. Back and forth 3 trips later of the same nonsense finally our doors are ordered!... or so we think. April comes still no doors we were originally told they had plenty in stock and should ship within a few days. After several phone calls to the Woodbridge location and the 800 number nothing I’m told reach out to my salesperson. Ok I go back in and he isn’t there (surprise) so the only sales person in the place looks up my information and says this is a quote not an invoice. Oh really because I have a paid receipt where are my doors?! No this is wrong I can convert it to an invoice but you didn’t pay enough ok what do I owe like I just need my doors so I pay basically twice now it’s was literally a $4 difference from what my husband paid months ago. Now fast forward to mid June still no doors ! Woodbridge location is worthless I’m not sure if it’s a commission issue or what but they won’t help you tell you to come see your sales associate. The 1800 number is a joke. Finally after several calls and complaints my doors come yay ! My husband opens the box and I have 4 doors not 2. So the second time I paid was for a second set of doors. Oh but it gets better when we go to install them and they are too small. we called the customer service number leave a message. 3 days later get an obnoxious rude individual who tells my husband WE ordered the wrong door size and we Can pay to ship them back and pay a 25% restocking fee. I’m beyond this has been months I now have 4 doors I have no use for. I’m at a loss do I even bother paying to send them back and have to pay and be penalized when it could potentially take me 6 months to even get the correct doors. I will never recommend this company they have awful service and rude u helpful associates. From a customer service standpoint I feel like they have done nothing to rectify this situation expect place blame on the customer. as a customer service manager I would never imagine handling a situation like this and it’s a serious coaching moment on the company’s part before they end up out of business. Train your people how to handle situations and learn to accept when you have made and error. Maybe try and rectify the situation quickly and efficiently instead of placing blame. Just saying