BG T.
Ordered February 26th and Still have not…
Ordered February 26th and Still have not received anything! It has been a month and still no shoes! Whole thing is a scam

Sole Seriouss LLC is an Online Marketplace for Sneakers, Streetwear & Collectibles & More.. Founded in New York City, February 2012.
SOLE SERIOUSS (soleseriouss.com) has 602 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Clothing & Underwear · Yonkers, New York
Excellent

Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
602 approved reviews, newest moderated first
BG T.
Ordered February 26th and Still have not received anything! It has been a month and still no shoes! Whole thing is a scam
Lemar L.
Ordered march1st still didn’t receive tracking so I called my bank for refund because they never replied back to my emails. Don’t buy from these scammers Update I waited for shipping you never sent me tracking info after the timeframe you never even replied back to my emails until I requested a refund from my bank that’s when you had no choice but to cancel that fake order. Your service sucks will never support your store again. Stop lying because I know how to count, I know exactly what is 5-14 business days is from March1st. I made the complaint on the 15th business day you just thought you was going have me waiting and waiting knowing you didn’t have the sneakers?
Response from SOLE SERIOUSSMar 28, 2025
Hey Lemar, I’m sorry to hear that you're unsatisfied with your recent order. I can see that order was for an item listed as “LOWEST PRICE”. “LOWEST PRICE” items Ship to us first for verification and then ships to you once verified. Typically ships out to you within 5-14 business days* Excluding weekends & holidays* Your order still was within the listed timeframe when you requested a refund, as you were upset about the shipping process, we made the exception and refunded your order in full. You can read more of our Shipping Info here https://soleseriouss.com/pages/shipping-info Once again I truly apologize for any inconveniences experienced, we look forward to providing you with the best possible service in the future. If there is anything else I can look into for you, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Dominick J.
Don’t recommend the pre-order option. Very limited communication, they give you a 2-week timeframe. It’s now the day before the last day for the timeframe. From previous experience and looking at reviews, they ship on the last day of your timeframe. Some people just never receive the shoes at all, they don’t respond to emails, support is just awful. Not sure why they say within 2 weeks of the release date when they always ship on the last day. Also, the shoes that I pre-ordered are currently out of stock on their site so I’m not sure if I’m ever going to receive them. UPDATE* Do not buy pre-orders that wasted my time. They give you the time frame just for you to wait on a product you will NEVER receive the company is full of shit just trust me. You’re better off using your money elsewhere.
Response from SOLE SERIOUSSMar 28, 2025
Hey Dominick, I’m sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced. Unfortunately we had to cancel your order due to an inventory issue with the item/size you purchased which was communicated prior to this review via email. We have already refunded your order in full, please allow 1-4 business days for your refund to reflect. Once again I truly apologize for any inconveniences experienced, we look forward to providing you with the best possible service in the future. If there is anything else I can look into for you, please reply contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
JAMES W.
Crooks buyers beaware never order or pre-ordered from this store. Pre ordered shoes 5 months in advance never got them. Crooks Crooks Crooks HORRIBLE CORRUPTED BUSINESS!!!!@
Response from SOLE SERIOUSSMar 28, 2025
Hey James, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. I can see that you placed a PRE-ORDER for the Air Jordan 3 Retro 'Black Cat' which was officially released on 1/11/25 and had a listed shipping timeframe of (1/11/25 - 1/25/25) Unfortunately we experienced a slight delay with the size you purchased (15) which was communicated prior to this review via email, We promptly issued a full refund at your request on 1/25/25. Once again we truly apologize for any inconveniences experienced, we look forward to providing you with the best possible service in the future. If there is anything else I can look into for you, please reply to this email or contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Derrick Y.
Ordered a pair shoes of December 29th that I needed for today January 25th and they didn’t not arrive in time. No order should take almost a month. They didn’t put any urgency into shipping my order til I reached out to my bank to file a chargeback about not receiving order. Don’t buy from here
Response from SOLE SERIOUSSMar 28, 2025
Hey Derrick, We're sorry to hear that you're unsatisfied with your recent order. I can see that order was for an item listed as “LOWEST PRICE” “LOWEST PRICE” items Ship to us first for verification and then ships to you once verified. Typically ships out to you within 5-14 business days* Excluding weekends & holidays* You can read more of our Shipping Info here https://soleseriouss.com/pages/shipping-info We look forward to providing you with the best possible service in the future. If there is anything else i can look into for you, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Chris E.
I ordered a pair of shoes 1/1/25. It is now 1/17/25 & I've yet to receive the shoes, a tracking order for the shoes or anyone to contact about the shoes. They were to be a birthday gift. The birthday is 3 days away & no sign of shoes. I don't know if this store is fake or just bad service but I can't get an answer through the phone #, no customer service to contact & the last msg I received was "someone" telling me about the verification process (that was on the 9th). Unless you have extreme patience or money to burn - DONT DEAL WITH THIS COMPANY/SCAM whatever they are. I've had to report to my bank about cancelling any further money to them. Definitely unsatisfied customer - BAD BUSINESS
Response from SOLE SERIOUSSMar 27, 2025
Hey Chris, We're sorry to hear that you're unsatisfied with your recent order. I can see that order #109565 was for an item listed as “LOWEST PRICE”. “LOWEST PRICE” items Ship to us first for verification Delivery within 5-14 business days* *Excludes weekends & holidays* Your order was shipped & delivered within the promised timeframe listed above. You can read more of our Shipping Info here https://soleseriouss.com/pages/shipping-info We look forward to providing you with the best possible service in the future. If there is anything else i can look into for you, please reply to this email or contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Danny
I ordered a pair of shoes pre Order Dec 5th still have not received my order been emailing and still have not got any answers about my order will never buy from the site again and when I called the store the man was rude and was rushing me off the phone.
Response from SOLE SERIOUSSMar 28, 2025
Hey Danny, I’m sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced. Unfortunately we had to cancel your order due to an inventory issue with the item/size you purchased which was communicated prior to this review via email. We have already refunded your order in full, please allow 1-4 business days for your refund to reflect. Once again I truly apologize for any inconveniences experienced, we look forward to providing you with the best possible service in the future. If there is anything else I can look into for you, please reply contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Ben B.
They have a great selection, fast delivery, and good customer service. Have ordered from them many times without incident. There was a delay with my most recent order, but they were backed up and acknowledged/made up for the delay by giving me a gift card. Highly recommended!
Response from SOLE SERIOUSSDec 2, 2024
Hey Ben, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS