I placed a pre-order for an upcoming Air Jordan 3 retro “Spring is in the air”, it is scheduled to be released on March 2026, unfortunately I got an emergency and have to leave out of the United States for at least 8 weeks and I wont be available to receive the shoes.
I contacted the customer service and they were very responsive, professional and fast.
They processed my request to cancel the order immediately.
LM
Liam M.
Pre-ordered Perfection!
So I pre-ordered a pair of Air Jordan Retro 4 "Flight Clubs" from Soleseriouss, and I had an excellent experience with this website! My shoes were shipped within the 2 week time period, as they said they would be. Also, my shoes showed up within the 5 day time period they said it would take. The shoes came brand new, in prefect condition, and definitely authentic, as promised. Every email I sent them was answered quickly, and they were very nice and professional. I read a lot of mixed reviews about this website, the negative ones mainly being about lack of communication through emails and very long shipping times, going well over the promised 2 weeks until shipped. I don't know if they noticed these problems and fixed them, or if I got lucky, but my experience was perfect and communicating with them was quick and easy. I will definitely be pre-ordering again in the future and if my experience changes, I will write an updated review. As for now, 5 stars Soleseriouss!
Thank you so much. -
Liam & Juanita Malone.
Response from SOLE SERIOUSSFeb 8, 2026
Hey Liam, Thank you for shopping with us!
We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support!
We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
PT
Phillip T.
I’ve preordered several pairs of…
I’ve preordered several pairs of Jordans from SOLE SERIOUSS. My shoes always show up in perfect condition. There was a delay for one pair and SOLE SERIOUSS went above and beyond to make sure the issue was resolved. They were AMAZING to work with and even made sure to expedite the shoes! Great customer service is hard to find these days but SOLE SERIOUSS is top tier!
Response from SOLE SERIOUSSFeb 7, 2026
Hey Phillip, Thank you for shopping with us!
We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support!
We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
SS
Saki S.
Great sneaker spot
Friendly people with good prices and good customer service made it easy to pick through their selection recommend people to check it out
Response from SOLE SERIOUSSFeb 7, 2026
Hey Saki, Thank you for shopping with us!
We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support!
We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
KA
Kat
Loveliest guys/ amazing sneakers
Loveliest guys! Highlight recommend the Store!
Response from SOLE SERIOUSSFeb 7, 2026
Hey Kat, Thank you for shopping with us!
We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support!
We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
LF
Leslie F.
Christmas Shopping
Picked up my families christmas gifts today, all on sale :) Staff is very helpful.
Response from SOLE SERIOUSSFeb 7, 2026
Hey Leslie, Thank you for shopping with us!
We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support!
We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
JG
Juan G.
AWESOME EXPERIENCE
As a person who tries his best to stay indulged in all current trends of fashion and hip-hop culture sometimes I find it difficult to a place where the staff is as involved with the customer, I came into the store, not knowing what I was looking for truth be told it looked like a vibe before I even came in but every step along the way down to the final purchase, I was met with nothing but good energy
Response from SOLE SERIOUSSFeb 7, 2026
Hey Juan, Thank you for shopping with us!
We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support!
We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
MM
Michael M.
Great customer service
Great customer service
Response from SOLE SERIOUSSFeb 7, 2026
Hey Michael, Thank you for shopping with us!
We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support!
We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS