CCC
Terrible Service
I wrote this as an email and Sole Seriouss did not respond. I also sent it as a site review and they refused to post the feedback. This review is not about the shoes themselves, but about Sole Seriouss. I preordered sneakers on August 16 for a release on August 23. Sole Seriouss did not ship my order until a full month after release—even though they restocked the same sneakers multiple times during that period. I paid them twice the retail price, money I easily could have saved by purchasing directly from authorized Nike retailers, where the shoes sat unsold. By September 12, with no shipping notice, I contacted Sole Seriouss to cancel. At that point, they still had not shipped my order and, by their own admission, had not even purchased the sneakers. Instead of honoring my cancellation, four days later I received a dismissive response: they called the delay “slight,” promised shipping the next day or the day after with an “upgraded” Express delivery, and told me cancellation was no longer an option since the product had released. The only “option” they offered was to return the shoes for a Sole Seriouss gift card—effectively trapping my money with them. Not only did the shoes fail to ship the next day (or the day after), but when they eventually did, the shipping was not Express at all—it was standard UPS Ground. I’ve bought from Sole Seriouss only four times, three back in 2020, so I wouldn’t call myself a loyalist. But after this experience, I can say with certainty I will never recommend them. This was not just poor customer service, it revealed a deeper issue: Sole Seriouss prioritized squeezing every penny out of customers over basic honesty and accountability. That kind of greed is both disgusting and unacceptable.