SOLE SERIOUSSReviews of soleseriouss.com

Response from SOLE SERIOUSSApr 11, 2024

Hey Hileaya, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced on the carriers behalf. I can see that your order #103584 was placed on Sunday 3/31/24 @ 4:20PM & shipped out the following business day Tuesday 4/2/24 as we don’t currently ship on weekends and Monday was Easter holiday for carriers. Your order is still in transit to you via USPS, I can see that your order was stuck at your local processing facility for a few days and the most recent tracking update shows "In Transit to Next Facility, Arriving Late", This order is expected to be delivered by Friday 4/12/24 or Saturday 4/13/24 We are monitoring this shipment for you and will keep you posted with any new updates form the carrier. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMar 19, 2024

Hey Ahmad, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced on the carrier’s behalf. Your order #103117 was placed on 3/7/24, your order shipped the following business day 3/8/24, You selected ‘standard shipping’ which takes 2-5 business days excluding weekends & holidays. USPS 420305079300110570802981045960 I can see there was a slight delay with your shipment on USPS behalf, As it should've been delivered on 3/15/24 but was delayed to the next business day 3/18/24, For which we truly apologize on the carrier’s behalf. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJan 7, 2024

Hey Kevin, I can see that your order #102037 was shipped correctly as the order was for a One Size Fits All hat. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction. To initiate a return please proceed with the following link and enter the required info https://soleseriouss.com/a/return Select your reason 'Changed my mind' You will be asked to first upload photos/videos of the item to ensure our SS Authenticity tag is still attached and the item is in brand new condition. As the item was shipped correctly on our end you will be responsible for paying the return/original shipping fee of $30* This fee is for the return label we will provide and also the original shipping cost we incurred to ship the item to you. *Any price differences between the different items/sizes will be a separate cost, as this can vary throughout items/sizes*

Response from SOLE SERIOUSSOct 25, 2023

Hey Katina, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced on the carrier’s behalf. Your order #100193 was placed on 10/9/23 @ 10:54pm after our daily cutoff time of 4pm EST, your order shipped the following business day, You selected ‘express shipping’ which takes 1-3 business days excluding weekends & holidays. I can see there was a slight delay with your shipment on USPS behalf, As it should've been delivered on 10/13/23 but was delayed to Tuesday 10/16/23, For which we truly apologize on the carrier’s behalf. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSAug 18, 2023

Hey Jeremy, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction. You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New condition & Still has our SS Authenticity tag attached & intact. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSAug 7, 2023

Hey Darris, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction. You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New condition & Still has our SS Authenticity tag attached & intact. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJul 30, 2023

Hello Jamil, We apologize for any inconveniences with your recent order. We do accept returns and have a 7 Day guarantee. However unfortunately as you have removed the Authenticity tag this order doesn’t qualify for our 7-day return policy and a return/exchange can No longer be accepted. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJul 24, 2023

Hey Theodoro, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. I can see that your order #96817 was placed via our eBay store, please keep in mind that any items sold on eBay are shipped to eBay first for an extra authentication step, which once approved is then shipped to you, In this case delivery takes approximately 3-10 business days. Any orders placed directly on our website/APP are shipped same-day, with delivery within 1-5 business days, depending which shipping speed you select at checkout. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS