Anthony R.
They have great customer service and…
They have great customer service and the bags appear to be high quality
solepremise.com is listed under Accessories.
solepremise.com (solepremise.com) has 53 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Anthony R.
They have great customer service and the bags appear to be high quality
John L.
Very poor quality. Haven’t even used the bag on a trip yet and the leather is cracking. Literally just pulled it out of the box and took to the gym once. Very cheap leather if it’s even a leather. For the price would not recommend. This thing is gonna look rough after a couple of trips. Not the wearing you’d expect this soon.
Response from solepremise.comJul 17, 2026
This is Anthony, Founder of Sole Premise. I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations. As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation. Please reply to this message or email us at [email protected] with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right. Thank you for giving us the opportunity to earn back your trust.
Ashley
This company's a scam. I ordered luggage in April and they never sent it out even as of mid-june. I tried reaching them on every platform and they ignored me and even blocked me. They didn't even respond or issue me a refund until I started harassing them on LinkedIn. I had to report them to my bank. Do not take a risk with this company. Dangerous, risky stuff. I almost lost hundreds of dollars. Ps. Even when they finally do refund you, they're going to deduct a restock fee. How are you going to deduct a restocking fee when you never even sent me a suitcase in the first place, and you admitted that? They're blaming it on tariffs, and not having inventory. If you don't have the inventory, what's the restocking fee? Scam artists
Response from solepremise.comJul 17, 2026
This is Anthony, Founder of Sole Premise. I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations. As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation. Please reply to this message or email us at [email protected] with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right. Thank you for giving us the opportunity to earn back your trust.
Derrick D.
The company was super quick to ship out products and the customer service is outstanding! I really love the set and wish I would have ordered years ago! Upon receiving my set, I instantly loved the layout and the quality material of the bags. I was able to safely pack 6 pairs of shoes (men size 11) and my toiletries in the backpack and another 2 pair with my clothes in the duffle bag. Highly recommend if you love traveling with multiple pairs of shoes and need a way to keep them organized and protected.
Sneakes
Yo! Wanted to send some supreme thanks as this commuter bag saved me $40 by having the space to pull some stuff from my checked bag. Ya’ll real ones and I love this thing. This will be my #1 travel bag going forward. Much Love.
Leianna C.
This has quietly become my go-to for everything. I started using their backpack to go back and forth to chemo with my daughter who’s fighting cancer. It holds everything we need, and somehow still doesn’t feel bulky or in the way. I also have their duffle bag and the rolling suitcase/backpack combo, and honestly it’s all I use now. I didn’t expect to care about bags this much, but when you’re living in and out of hospitals, you learn quick what holds up and this brand really does. Durable, organized, easy to carry when I’m juggling a million things and two toddlers as a single mom. It’s not just luggage for me, it’s part of the routine that makes hard days feel a little smoother.
Ashley G.
I love my Sole Premise bags! I have four of them, including the fanny pack, daily backpack, carry-on, and roller carry-on. Once I received my first one, I was hooked. They may have been designed with shoes in mind but this mama uses them to keep the family organized while traveling. They fit so much!!! I highly recommend Sole Premise!
J. R.
Beautiful bags! I get tons of compliments on them everywhere I go. Being an ex-athelete with size 15 shoes, I’ve had a lifetime of struggle being able to travel with shoes, both casual and my sneakers. Until I found Sole Premise. The customer service is also excellent. I had an issue with a bag and they were able to quicky replace it. I highly recommend these bags. It’s the “only” way I travel now!