solepremise.comReviews of solepremise.com

The owner promised me he was gonna make months of bad customer service right even lied and said the sent off a complementary gift well that was 3 weeks ago and they only communicated when they seen my review once again the lied again I WOULD NOT RECOMMEND A PURCHASE FROM THESE GUYS UNLESS U OK WITH NOT GETTING A QUALITY PRODUCT AND NOT RECEIVING WHAT U ORDERED

Excellent Customer Service I had a great experience with Sole Premise. The bag I wanted was sold out, but Anthony went above and beyond to make sure I was still able to get one. He also made sure my package was expedited, which I really appreciated. You can tell he genuinely cares about his customers and the business he built. Customer service like this is hard to find. I’ll definitely be doing more business with Sole Premise in the future and would highly recommend them!

The communication once purchased,was great. Once I received the bag the quality is great and of course the first thing I tried was putting 5 shoes in it. (Size 13) and they fit perfectly! Best purchase in a very long time!! Love it!

Great product! Great people Purchased 4 bags from them love each one and the customer service. Can’t wait for my next bag!

Amazing customer service and great quality bags! I’ve been buying from sole promise for years and I’ll never buy another brand bag again! I recommend them to anyone who wants a good quality bag that actually lasts!

I LOVE THESE BAGS. I’ve purchased five (5) of them, mostly as gifts (people feel special receiving one of these). They’re great quality: nice smooth leather texture; colors that stand out attracting attention; spacious dimensions with packing compartments for everything you travel with; comfortable and convenient to carry; and above all, great customer. service. Second to none🔥💯

The product that arrived was exactly as advertised in the video. The bag feels durable & well made. Even tho I seen the pictures I did not expect the bag to be as spacious as it is. I was able to fit my laptop, my Xbox, 5 pair of pants 3 pairs of sneakers, 5 shirts, wash rag, tooth brush ect in comfortably. I could have got more stuff in the bag but wasn’t sure what I’d be bringing back. Surprisingly the bag was very easy & comfortable on my back. Cant believe I didn’t find out about these sooner!

Updated Review — Resolved I am a Shopify retailer who connected with Sole Premise through Shopify Collective. I initially had a difficult experience when my customer received the wrong version of an item and a return was approved. The required return label was not provided by the deadline, and the return remained unresolved. To make sure my customer could return the merchandise, I purchased the return label myself. After further communication, Sole Premise reached out directly and ultimately paid the funds due to me, including the return shipping expense. I appreciate Sole Premise taking the matter seriously and working with me to resolve it. While the return process was frustrating and took longer than expected, I’m grateful that the issue was ultimately resolved. I’m updating this review to reflect the resolution and to acknowledge their willingness to make things right.