solepremise.com is listed under Accessories.
solepremise.com (solepremise.com) has 53 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Mady
Nothing short of AMAZING! This company has beautiful, quality bags of all kinds. Customer service is top notch and they treat you like family! Whether you are an athlete or a frequent traveler, you will not regret a purchase from Sole Premise!
SV
I've had my first bag for 7 years and still travel with it to this day. I started my collection with the signature poly and ive used it to not only travel myself but use the compartments to section off my kids items aswell. I have the black carrier and monogram toiletry which I absolutely love! Not only are the items stylish but so functional. Looking forward to adding to my collection!
JS
Purchased the Grey Commuter for use on a flight I had. Bag was perfect. I was able to utilize the bag as my personal item with no issues on my flight with Delta. Quality is great and has held up for weekend getaways and using daily as my work bag. Definitely would recommend for anyone looking for a travel backpack or daily backpack.
Anthony H.
Always have had a great experience with the company and they make great bags!
Darwin C.
They like to take your money even if the product is out of stockbut refuse to refund your money money after they cancelled your order 5 months later. Bad customer service and just keep lying to you.
Response from solepremise.comJul 17, 2026
This is Anthony, Founder of Sole Premise. I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations. As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation. Please reply to this message or email us at [email protected] with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right. Thank you for giving us the opportunity to earn back your trust.
Jabari G.
Made an accidental purchase but they don't offer refunds even tho i asked for one less than 30minites after realizing yet they still shipped the item.
Response from solepremise.comJul 17, 2026
This is Anthony, Founder of Sole Premise. I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations. As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation. Please reply to this message or email us at [email protected] with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right. Thank you for giving us the opportunity to earn back your trust.
Ty W.
We purchased a bag on August 13th and within 2 weeks, the threading at the handle started to fall apart. See attached photo. We immediately tried to contact customer service via their online chat feature, but even after multiple attempts, never got any sort of response. Next we attempted to email support, where we finally got an answer requesting photos of the damage. After sending them multiple photos, they again stopped responding to us. 2 weeks go by, we reach out again asking what the status is, only to be told to send the bag back and apparently on our own dime. We responded back asking that a label be provided, as it took us reaching out multiple times with no response to finally get to this point. Again, ghosted by customer service. This week, I then tried leaving a comment on their IG asking how we get support with customer service just ignoring our requests. I receive a DM, immediately answer providing my order number...and if you couldn't guess by now, ghosted again. They even deleted my comment on their post asking how I could get support. Being that we are repeat customers and have purchased multiple bags from this company, this is extremely disappointing. There is no excuse for just outright ignoring customers and refusing to help in a situation where the product has clearly failed/has some sort of manufacturing defect. We're just barely under the advertised 90-day warranty and it appears SolePremise is just going to let that pass, so that they can use that as a final excuse to avoid helping us at all. Edit 07-17-2026: It doesn’t appear I can respond directly to Anthony’s/the company comment. So, in response to that, I had sent an email to Anthony directly at the same address of anthony @ solepremise.com on 11-27-2024 explaining the situation and never received a response there either. Due to SolePremise’s lack of support and the product failing, luckily my bank was able to file a successful chargeback.
Response from solepremise.comJul 17, 2026
This is Anthony, Founder of Sole Premise. Can you email me at [email protected] I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations. As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation. Please reply to this message or email us at [email protected] with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right. Thank you for giving us the opportunity to earn back your trust.
Dee D.
I purchased 2 bags from their warehouse sale. The bags are beautiful. One of the bags came defective. The strap is too thick for me to have the sew the piece of velcro that was not properly sewn to begin with. I understand a final sale. However; if an item is defective and it’s not noted, an exchange is normally not an issue. All I wanted to do was make an exchange. On October 4 Shirley reached out, asking the concern and for pictures. After I sent the response and pictures, they stopped communicating with me. I would NEVER do business with then again.
Response from solepremise.comJul 17, 2026
This is Anthony, Founder of Sole Premise. I recently came across your Trustpilot review and wanted to personally reach out. I'm truly sorry that your experience with our company did not meet your expectations. As a family-owned business, every customer matters to us, and every review is something we take seriously. If there's anything we can do to make this right, I would greatly appreciate the opportunity to personally help resolve your situation. Please reply to this message or email us at [email protected] with your order number and a brief description of the issue. Whether it's a replacement, return, refund, or another solution, my team and I will do everything we reasonably can to make things right. Thank you for giving us the opportunity to earn back your trust.
