Marlon
Good product
Good product better customer service
solepremise.com is listed under Accessories.
solepremise.com (solepremise.com) has 53 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Marlon
Good product better customer service
Bianca W.
Soft leather, customer service was excellent. When the bag I purchased was out, I was immediately upgraded . Bags were received quickly as well.
Curtis B.
I bought my 24” roller case a few years ago and it has stood the test of time. When it comes to customer service, the response time is very quick and they’re very helpful!
Richard L.
I ordered two travel duffle bags from Sole Premise (one green and one light grey). They both are so beautiful and stylish -- we received several compliments on them even the very first time traveling with them (including people coming up just to ask where we got them). The size is perfect and can fit a ton of clothes without seeming full/cramped and love the 2 separate shoe compartments in the bottom. Additionally, the customer service is excellent as the one bag did have some premature peeling of the handle/side and Sole Premise was quick to respond and offered to send a replacement free of charge - will definitely be ordering more products from them in the future!
Chris
The large 5 pair and packing bag is hands down the best travel bag I’ve ever purchased. The quality is outstanding, it’s spacious enough to keep multiple pairs of shoes organized, and it makes packing so much easier. It’s durable, well-designed, and keeps everything protected and separate from my clothes. If you travel often or just like staying organized, I highly recommend i
J P.
I do not know about any other ppl experiences but my own and I can tell you that this company delivered their product as advertised, on time with no issues. I have two sets and love both sets no complaints here
Sahara B.
AVOID. SCAM. They wont send you what your originally ordered and they wont give you a refund. You'll just lose your money.
Response from solepremise.comJul 17, 2026
Sahara, We informed you that the item you originally ordered had gone out of stock and, as a courtesy, offered you a complimentary upgrade to a product with a retail value approximately $200 higher, which you accepted. After receiving the upgraded item, you contacted us requesting a return. We responded promptly, provided you with a prepaid return shipping label, and have remained available to assist you throughout the entire process. At this time, however, the return package has not yet been shipped back to us. We want to be clear that Sole Premise does not scam its customers. We have communicated with you consistently, responded to your requests in a timely manner, and provided everything necessary to facilitate a full return and refund. Despite our continued efforts to resolve this matter professionally, you initiated a dispute while we were actively working with you and had already provided the means to return the product for a full refund. Our goal remains to resolve this matter fairly and professionally, and we are ready to process your refund as soon as the returned item is received.
Halbert
I was very excited and impressed by the quality of my carry on bag by Sole Premise. It wasn't made with cheap materials; but I was proud to carry it with me through the airport, and I received quite a few compliments!