solepremise.comReviews of solepremise.com

The owner promised me he was gonna make months of bad customer service right even lied and said the sent off a complementary gift well that was 3 weeks ago and they only communicated when they seen my review once again the lied again I WOULD NOT RECOMMEND A PURCHASE FROM THESE GUYS UNLESS U OK WITH NOT GETTING A QUALITY PRODUCT AND NOT RECEIVING WHAT U ORDERED

Final Update: I’d been swapping emails with the owner of Sole Premise and was encouraged that he wanted to make things right. That may even be true, but I can tell you that a month later, nothing has changed. I’d followed up a few weeks ago and got a reply, but even after that, the desire to “make it right” was met with no action. I emailed the owner over the weekend to let them know there’s no making it right at this point. This isn’t a place I’d give my business to again, but maybe others will fare better than I did. Update: I wanted to pass along that the owner of this business, Sole Premise, has reached out to me directly, and is working very hard right now to make this right. I’ll provide further updates as we go along, but I’m changing the rating based on a CEO who’s taking personal ownership of the issue. We haven’t fully resolved it yet, but the fact that he’s working on it himself says a lot, and don’t feel that a one-star rating is appropriate now that he’s involved. I cannot say enough about Sole Premise. Unfortunately, not much of it is good! I will start by saying that all I purchased were some leather luggage tags. When they arrived, they don’t seem to have a place where you can put your information (sort of a key feature of a luggage tag). I reached out to Sole Premise via their online chat agent on their website. No response. Because I saw that there was a 30-day limit on returns, I then requested a refund/return after the 2nd day of no response. I recieved an acknowledgement about the request to return, but nothing else. I eventually contacted my credit card to dispute the charge, just wanting to make sure I wasn’t stuck with these tags since they aren’t practical at all. I’m SO glad I did that, because several weeks later, Sole Premise DENIED my refund request. They argued that all “sale items” are sold as final, even though 1) there’s no indication that these items were sold as any kind of sale, and 2) nowhere on the website is there any mention of this ridiculous policy. Here’s where it gets even more comical. The ONLY contact I get from this merchant is an email several weeks after launching the credit card dispute. I will paste the whole thing here for you to read on your own: “ I hope this message finds you well. We recently received notification that a chargeback was filed claiming the item was "not as described." After reviewing our records, we were unable to locate any prior emails or correspondence from you regarding concerns with the product, its description, or your order. Because a chargeback has been initiated, we respectfully request that you return the merchandise promptly. If the chargeback proceeds while the product is retained, we reserve all rights to pursue appropriate remedies available to us. Please return the item to the following address: Sole Premise 5840 Red Bug Lake Rd #535 Winter Springs, FL 32708 Once the item has been returned, please reply with the tracking information so we can document the return appropriately. Thank you for your prompt attention to this matter. We appreciate your cooperation and look forward to resolving this issue as quickly as possible. Sincerely,” I’ve left off the name of the sender as that doesn’t seem appropriate. So, let’s rehash- they have ALREADY denied my return, and now (because the credit card company is challenging the charge) they are trying to “compromise” with me so that I incur shipping charges to send their crappy product back to them? I responded that if they’d like to send me a pre-paid shipping label, I’d be happy to do that, but of course there was no response. Let’s also note the sort of veiled threat of about using “whatever actions are available to us” over luggage tags. I’d think a normal company would say “I’m so sorry these didn’t meet your expectations, we’ll refund and send a label so you can get them back to us.” This company wanted to both deny and THEN to fight about how to make it right. So on top of non-functional luggage tags, they boast the most deplorable customer service I’ve experienced. The end result is that I never heard back from the merchant. I have copies of all the communication I provided as well as screenshots to refute their claims that items were purchased “on sale.” I can’t speak on the physical quality of the rest of their products, but I can tell you that god help you if you buy something that falls short of expectations. Make sure you read their fine print, and make sure you have a good credit card company who will fight for you, since Sole Premise isn’t interested in service after the sale. Caveat emptor!

Do not buy unless you are looking for a cheap and disposable product. The site is misleading. If you buy it at a discount you won’t be able to return it. The site doesn’t say so when you make an order. It doesn’t tell you on your order. It is buried on their website as final sale. Customer service doesn’t want to honor the other places in their email and website that says 30 days for returns. This is not a great quality item. It is thin leather with odd texture. If you are looking for quality or top grain leather, this is not it. I bought it at 60% off and still don’t think it was worth the money. I thought the clasp on the handles was going to pull out the first time I tried it. I do not recommend this product.

AVOID. SCAM. They wont send you what your originally ordered and they wont give you a refund. You'll just lose your money.

IF THERE IS ZERO STARS I WOULD GIVE THIS SHIT COMPANY SUCH RATING. THEIR PREDATORY GIMICKY SALE WEBSITE IS FULL ON NONSENSE. THEY DON'T HAVE STOCK AND WILL TAKE YOUR MONEY WITHOUT DELIVERING THE PRODUCT. THEY ALWAYS CLAIM ITS OUT OF STOCK VERY PATHETIC. ZERO UPDATES FROM THEIR END ON AND THEY DON'T HAVE THE COURTESY TO UPDATE YOU UNLESS YOU REACH OUT AND THEY COME UP WITH THE MOST PATHETIC EXCUSE ON WHY THEY FAIL TO DELIVERY. BEST TO REPORT THIS SHILL SCAM COMPANY TO THE AUTHORITIES AND STAY AWAY FROM THIS COMPANY LIKE THE STD CANCER IT IS

Saammers there sizing is not correct i didnt even fill the bag and it was too big. And they shipped the wrong item because i ordered the xl version and my size 13 shoes barerly fit there and the bag is supposed to fit size 17 plus i had to remind them ro even ship it 2 weeks after i ordered. They also said they will give me an extra thing for the inconvenience and they gave me nothing and when i tried to contact them about all this they ignored me even when i sent photos that show proof for my calims. So DONT BUY FROM THEM! They're scammers. Also the quality of the bag is trash i didnt even use it and it almost broke apart.

I placed an order for 240.00 and was never delivered the item. I received and returned the free item I was sent but never the original order. They have yet to provide any refund and Ive been dealing with this for 2 months. Will be contacting the Better Business Bureau and a lawyer.

This company says they will refund you but prolongs your refund request until it reaches a date where you can no longer return the item. Terrible communication and product looks nothing like the pictures. I would not recommend this brand or company to anyone.