SOLE FITNESS PARTSReviews of solefitnessparts.com

Everything great. Lose one star for lack of install instructions.

Due to a mixup where the drawing applied one number that didn’t match the parts list, I received the wrong part. A quick email to customer service explaining the mismatched references was answered quickly! I assisted them to get the parts list squared with the drawing to prevent the mistake from happening again. The part I needed has been ordered with some delay as it was out of stock. All the other parts ordered were received in good shape and minus the part still outstanding, the treadmill is much better without loose parts! I’m extremely happy with the service and the parts provided!

I gave a rating of 4 out of 5 Start simply because the shipping/delivery was really slow. Otherwise I had a wonderful experience. My F63 treadmill failed. When started the unit would shut down after a few seconds. In trouble-shooting the unit I determined the controller board was defective. It would put out the correct DC voltage to the motor but there was also an AC components alone with the DC voltage. I talked with a gentlemen and he too felt the controller board was the problem. I received the new controller board and BOOM... everything worked like new.

Perfect fit and extremely easy to find on the website. Just a little pricey.

Ok, I've been asked to update my review. I'm doing so in fairness to the company but to also try and help people avoid the confusing situation I found myself in when the brake cable on my Sole E55 broke. Without realizing it I ended up working with two different companies: Sole Fitness and also Sole Fitness Parts, which is, as I understand it, a whole different company altogether. Sole Fitness are the ones who refused (in email) to help me at all until I could prove to them that I had bought the machine, which is weird. I had registered the machine online when I bought it (and had the date of registration) but they kept insisting that they didn't have my registration and that they wouldn't do anything until I furnished them with proof of purchase. Double weird because I wasn't asking for a repair under warranty, I just wanted information on repairing the machine myself. Here's a quote from their email: "To finalize your warranty registration and move forward with your repair request, we do still require a copy of your proof of purchase. Once we have this, we will be able to proceed with assisting you further with your Sole E55." Without realizing the difference I ended up ordering the part from Sole Fitness Parts. They provided the part I ordered and they did it quickly. My only gripe with them is that when I asked them to make sure I was ordering the right part I get this whole "it's complicated" answer. I could accept that except for the fact that I had included a photo of the flywheel and cable in my email, so I ding them for making it unnecessarily complicated. Still, I'll add a star to my review because they got the part to me quickly, it was the right part, and they were nice about pointing out I had mixed up two different companies. To make it really confusing, when I received the part I called the company and asked them a question about the installation and the service guy was great, giving me specific information without any hassle. When I now realized is that I had called Sole Fitness's service department. Confusing, isn't it? ********************************(below is the original review): If you call and talk to their service department you'll almost certainly get someone who's great and can give you common sense advice. However, if you email them it's a different story. Two odd things. First, I emailed them the model and serial number of my elliptical and asked them what is the part number I needed to order for a specific part (the cable for the brake); I included a photo. The response was along the lines of "it's complicated...". Seriously? So I figured it out on my own and ordered the part, installed it and everything works (after I called and actually talked to someone in the service department; great guy). Then I started getting emails telling me that they couldn't tell me the part number until I provided them with proof of purchase! The machine is four years old so it's not like I was trying to get warranty work done. I did provide them with the specific date I had registered the machine online with them but received an email that this wasn't good enough, I had to send them proof of my purchase. Just to be told which part to order and pay for myself????? How weird is this? Again, I had already ordered, received and installed the part so I just ignored the email. This company has issues.

due to back order, I could not do the five but all in all it worked out well. their website is great, parts fit perfectly ... the only problem is that now I have no excuse to not exercise....

Part was delivered in a timely manner. Site was easy to navigate. Would like a schematic that was easier to read. Also an installation guide would be a bonus, but otherwise great.

I had to replace an aluminum track on my Sole E35 Elliptical. I ordered a replacement part and it showed up in an acceptable period of time, and appeared to be in good condition. I'll update if there's a problem installing it.