Sol de JaneiroReviews of soldejaneiro.com

I have been a royal customer since late 2020 and have had subscriptions with the company (and receipts to prove it). Over the years, with the purchases that I have made, I accumulated over 300 points. Last week, I decided that it would be nice to redeem the points, for the women in my life, but as I tried to check out my cart, I noticed that you are only allowed to redeem one item per checkout cart. Since there is no other option to redeem the points, I made 7 separate purchases, ranging from $11 to $32 and with each purchase I redeemed some points. To my surprise, I noticed that the last 3 transactions were cancelled by the company. This was an inconvenience, and thought that they flagged it as a scam. I sent an email out to the company and asked them if they could reinstate the cancelled orders and they replied that they were going to look into it. Today, on June 1, 2023, they emailed me and said "that you were planning to resell our products without authorization.Please be advised that due to this violation of our policies, we are unable to accept any future orders from your account.". WHAT??? The company has disabled all my reward points and won't allow me to order from them. Great way to treat your loyal customers Sol. Making assumptions, instead of addressing the core issue. Royal customer pay for your product, they should be able to redeem those points when and how they see fit. If you don't allow them to redeem their points, your are a scam.

Worst customer service ever. They won't help you at all. You won't receive any of your products or your money back. Stay away from this scam.

Took my money and never recieved the products!! No one answers emails, chats, or answers the phone!!! I am going to contact my bank and report! DO NOT ORDER from them-Just Put your money in a wishing well-At least you will get a wish. HORRID!! Really just wanted the products, they took the money and ran!

I received a damage product that leaked during transit. There is no 800 number and I have sent 3 emails with no response- just that they have received my emails. So frustrating!!

Have been using Bum Bum Cream for years, which I normally purchase in-store. I purchased online because I would get a 10 percent discount. When it finally arrived, I almost passed out from the gosh awful smell and got a bad headache from it. It had a strong chemical smell. It smelled nothing like it should. Needless to say, I was NOT going to put this on my skin. Things got worse when I tried to return it. While clicking around on the site trying to figure out what reason to use for my return, I clicked "bad reaction" and it immediately flashed ineligible for return because obviously it assumes that you used it, which I did not. It wouldn't let me correct it. Like most of the reviews, customer service is non-existent. No chat and only automated response to the several emails sent. My deadline to return is soon and I have been trying to return it for almost a month. I finally started a claim with Paypal. This is my favorite face and body cream but will only purchase in store. I do not know what is going on with this company, but I went to Sephora today they didn't have one Sol De Janeiro product available, only testers and didn't know when they would receive new product. Even if I'm able to return it, it says I would be charged a restocking fee of around $12. and return shipping. Not fair that I would only receive half my money back for what is obviously a bad batch that is totally unusable. I want all of my {$47.--} money back! Shame on you Sol De Janeiro.

HORRIBLE!! No Customer service at all. No phone number to call only email avail ..they took over 2 weeks to respond my package was sent to the wrong address and they told me well you should’ve updated. How can I update if I can’t reach anyone! I have never experienced so bad service beware!

Never received my order that I placed on Dec.11, 2022. No customer service. They had fake delivery info. I'm worried they are a scam.

Ordered a product from them and never received it but they charged my card and they have not reached back out to me after I have emailed multiple times and live chatted, and called. When called they hung up on me.