Sol de JaneiroReviews of soldejaneiro.com

I have never had an issue with this company until recently. I had some Bum Bum cream arrive smelling like almonds - and nothing else (for those who don't know - that's not normal). I emailed customer service on April 22nd to return the product and have still not heard back from them. I emailed again on the 26th and 28th. They only give you so long to return a product so I hope I hear from them before that date is up! Kinda frustrating. I've never had a large company like this straight up ignore an email. Weird.

I placed an order totaling $123.00 yesterday, I paid for FedEx 2nd day air. Everything was fine, order went through perfectly. Waited for a confirmation which was emailed to me quickly after placing the order. The problem came about this afternoon when I got a message saying that their distribution center in my region was closed yesterday and today due to inclement weather.... that’s a really crappy thing to find out since I paid for what I figured was rushed shipping. I reached out to them and was told I cannot get a refund for the 2nd day air, even though I won’t be getting my order until the end of next week. If I had known that prior I would have stuck with the standard shipping. if they’re having issues sending their orders out maybe do away with the rushed shipping option until they’re caught up. This is my first time ordering from their site. From now on I’ll be checking if they’re in stock at a Sephora close by before placing an order through the products website. Disappointing

Not the best customer service I've had... I placed my order almost 6 days ago, in the order confirmation email it said it would be shipped in 1-3 days... hasn't shipped and I have not received any emails. I reached out to customer service and they said they have a lot of orders due to the holidays and there's going to be a delay in my order. They didn't tell me if my order was put together or anything all they said was they received it. I understand with the virus and everything it's subject to a delay. It might've been nice to include in the email I got. Not too happy but I do love their products. Next time I will go to Sephora and just pick it up myself.