Solace VaporReviews of solacevapor.com

Response from Solace VaporJan 21, 2020

Matt, thank you for sharing your experience with us. We are terribly sorry that this happened to you and will work hard to rebuild your trust. We do not find it acceptable for any of our customers to wait that long for a package. You have received a late notification from our team because of the holidays, we apologize for the delay and will ensure it won't happen again. We already contacted you directly regarding this matter and we hope we were able to fix this issue quickly. Please know that we are here to assist you anything you need. We appreciate your understanding!

Response from Solace VaporJan 18, 2020

Dana, we are so sorry to hear that your experience did not match your expectations, please accept our apologies for the late response. Customer satisfaction is our top priority and we will work hard to make this right for you. Our team already reached out to you about reshipping your order with priority shipping on us, as well as providing you with a full refund. We hope we were able to resolve this issue quickly and earn back your trust. We really appreciate you bringing this matter to our attention. Your feedback helps us get better!

Response from Solace VaporJan 18, 2020

Dear Stephanie, we appreciate you taking the time and sharing such an incredible 5-star review. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you always enjoy the same high quality products and services as you have. Thank you for such great encouragement!

Response from Solace VaporJan 18, 2020

Robert, thank you for sharing your experience with us. We would like to apologies for the delayed package. We already reimbursed you for the shipping cost and we will ensure it won't happen again. Customer satisfaction is our top priority and we hope we gained your trust back. Thank you for bringing this to our attention!

Response from Solace VaporJan 18, 2020

Lisa, we appreciate you taking the time and leaving such a great 5-star review. Solace team is incredibly happy that you enjoy our products. Your feedback is a great appreciated!

Response from Solace VaporJan 18, 2020

Dear Christina, thank you for sharing your experience with us. We are truly sorry that you are not happy with the shipping process, we do our best to ship out the packages daily. We are committed to providing our customers an excellent service experience with every package, every day. We have taken immediate action and can assure you it will not happen again.

Response from Solace VaporJan 18, 2020

Matt, we are so happy that our services met your expectations and we were able to satisfy you as much as possible. Your feedback and support is extremely valuable and we will ensure you enjoy the same high quality products and services as you have. Thank you for such positive feedback!

Response from Solace VaporJan 18, 2020

Joy, we are terribly sorry that this happened to you and will work hard to rebuild your trust. We do not find it acceptable for any of our customers to wait that long for a package. We already contacted you directly regarding this matter and we hope we were able to fix this issue quickly. Please know that we are here to assist you anything you need. Thank you for your understanding!