Solace VaporReviews of solacevapor.com

Response from Solace VaporJan 18, 2020

Nick, thank you for taking the time and sharing your experience with us. We are so sorry that you are not happy with the flavor. We would love to ship out another bottle for you free of charge. Our team will reach out to you directly to figure out the issue and hope to regain your trust back. We put customer satisfaction as our top priority and will do everything we can to make you happy!

Response from Solace VaporJan 18, 2020

Jacob, we really appreciate you sharing your positive experience with us. Team Solace is extremely happy that we were able to fix the shipping error quickly and satisfy you as much as we could. Customer satisfaction is our top priority and please know that we are always here to assist you with anything you need. Thank you for such great encouragement!

Response from Solace VaporJan 18, 2020

Jeff, we appreciate you taking the time and leaving such a great 5-star review on our company. Creamy Tobacco is one of our top flavors and we are so happy that you are enjoying the flavor. Please reach out to us anytime with any questions, we would be happy to assist you. Your positive feedback is highly appreciated!

Response from Solace VaporJan 18, 2020

Fred, we are so happy that our services met your expectations and we were able to satisfy you as much as possible. Your feedback and support is extremely valuable and we will ensure you enjoy the same high quality products and services as you have. Thank you for such positive feedback!

Response from Solace VaporJan 11, 2020

Adam, we are so sorry that the bottle was cracked. We take full responsibility for this and our team will reach out to you directly about reshipping another e-juice free of charge. Customer satisfaction is our top priority and we will ensure you are 100% satisfied with our products and services. We apologies for the inconvenience and hope to regain your trust back!

Response from Solace VaporJan 11, 2020

Lynn, we are so sorry to hear that your experience did not match your expectations, please accept our apologies for the delayed response. We do not find it acceptable for any of our customers to wait that long for their packages. Our team already reached out to you directly about your order and we will work hard to make this right for you. Customer satisfaction is our top priority and we will ensure it won't happen again. We hope we were able to resolve this issue quickly and earn back your trust. We really appreciate you bringing this matter to our attention. Your feedback helps us get better!

Response from Solace VaporJan 11, 2020

Pike, thank you so much for sharing your positive feedback with us. We are so happy that you are satisfied with our products and services. We put customer satisfaction as our top priority and we will ensure you enjoy same high quality of services as you have. Thank you!

Response from Solace VaporJan 11, 2020

Susan, we are so sorry that you experienced an issue with the Zero device. We take full responsibility for that and our team already reached out to you about reshipping a new device. We are truly sorry for any inconvenience and hope we will rebuild your trust back. Thank you!