Sog KnivesReviews of sog-knives.net

Will not answer phone! Warranty means nothing.would not buy any thing from this company, shame!

I have tried 5 times to get an updated status on my order. 4 of those times I sent message and never got a response. Called the 5th time to and was on hold listening to a recording for an hour. Absolutely no customer service whatsoever. Will never order from this company again.

I have spent days and hours I will never get back... Robert from customer service with no ID # and his last name is none of my business was the guy i waited three hours for a call back for SOG knive that will not fold up and is missing main rivit to hold plyers... NO RECEIPT - NO RETURN NO MATTER WHAT? wow - SOG i never liked your knives but the fact the you have no accountabilty for poorly made stuff - not me no more -

Today just found out The warranty from sog is not lifetime...you can check sog website...and there say they have lifetime warranty....lol That's a totally joke... I have some problem with a sog trident and powerpint Costumer service from this company is pretty bad...don't care about Costumer service... Was fan of this brand for years Now...idk This not good Costumer service I think I'm going to stay with gerber... Gerber Costumer service is top notch...

My Flash II SOG will not close. It's a throw out! I contacted the company and they will not fix or replace. It is barely used and not abused - none of their "warrantee rejection reasons" below relate to my care of the knife. I will never again by a SOG knife and recommend that you don't either. Here's the Company Response for my request for help: Thank you for submitting your online warranty request. We regret to inform you that your request has been denied. Our Sog warranty does not cover normal wear and tear, resharpening, damage caused by misuse, lack of normal maintenance, or disassembly. We do not have replacement parts to send out or for purchase.

DO NOT give this company your money. They do not offer a repair or parts service whatsoever. I have a SOG Tac model that I bought online and have had for a few years and the internal spring broke. The blade and handle still in near perfect condition I figured I would simply order a spring for it. Wrong. According to SOG I just have myself a nice $150 wall ornament now. They told me they do not offer parts or repair service. After many complaints through email the best they could do was offer me a measly 30% off my next purchase. No thanks. I will not give this company another cent. Benchmade would have sent new springs no questions asked. Lord knows there's a million of them sitting on the manufacturing line. This company is not the same since it was bought out by another outfit.

Ordered two Pentagon Knives (with engraving) for my two kids for Christmas this year 2022. SOG website said "Order before November 28th to ensure delivery before Christmas". I placed my order on November 11th, for two Pentagon knives (one Black and the other Tan). Both these products were available on their website at the time I placed my order. After two week of not hearing from SOG or receiving my knives, I called the customer service number. Talked to a lady named Paula. The first phone call with her, I was under the impression, that it was a productive phone call and she was going to get me an answer about my order. After several email and phone calls later, I was told that those (Black and Tan) color knives were out of stock.....I then had to change the color to what they had "Wolf Grey". Today is December 21st, and I finally received an email with a tracking number to arrive (maybe) on December 23rd.....The amount of time spent on the phone and emailing back and forth with this company has been ridiculous. This will be the last time I buy a SOG brand product, or any product from the GSM company. If I could rate lower than one star I would; DO NOT BUY SOG!

I ordered on 10/9. It is now 10/26 and my order has not shipped nor has it been updated in any way. I am on hold as I write this. It’s now been 30 minutes with no end in sight. I like their knives, but you are better off ordering them from another source. DO NOT ORDER DIRECTLY FROM SOG.